Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Emergency Contacts: A Key Part of Risk Management for Self-Storage and Other Businesses
The risk-management process includes such things as how to handle a lost supplier, replace a key employee and hundreds of other choices you might be called upon to make during the lifetime of your business. ...More
How Will the Growth of Social Media Affect the Self-Storage Industry?
Regardless if you’re an avid Tweeter or FarmVille devotee—or think social media is for teens and people with too much time on their hands—it’s here to stay, says social media experts. How will the social-media explosion affect the way self-storage operators do business? ...More
Self-Storage Manager Helps to Bury Forgotten Veteran's Remains
After Jerry Petersen, self-storage manager at Mini Stor in Citrus Heights, Calif., found the remains of a veteran abandoned in a unit, he embarked on a year-long journey to ensure the ashes are buried. ...More
Storage Investment Management Inc. Honors Self-Storage Managers at Annual Conference
Storage Investment Management Inc. (SIMI) hosted its annual Manager’s Conference and Awards Recognition dinner Sept. 23 at the Inn at Ethan Allen in Danbury, Conn. ...More
U.K. Self Storage Association Conducts Study on Welsh Telecommuting
A recent study conducted by the Self Storage Association of the United Kingdom (SSA-UK) and TNS Research indicates that approximately 40 percent of employees in Wales work from home, and the figure is likely to grow in coming years. The trend is reflected in the growth of ...More
When Personalities Collide in the Self-Storage Workplace Simple Steps You Can Take to Make It Work
Most self-storage companies try hard to hire people who are compatible and likable. Usually, it works just fine. But maybe you work somewhere the hiring process doesn’t even consider a person’s likeability. What are you supposed to do? ...More
Illinois Self Storage Association Hosts Executive Retreat, Dec. 3-4
The Illinois Self Storage Association (ISSA) will host an Executive Retreat, Dec. 3-4, for the state’s self-storage owners and senior management. ...More
Self-Storage Talk Online Community Adds Two Moderators Amid Continued Growth
Thanks to continued growth and a roster of members nearing 3,600, the Self-Storage Talk online community has added two members to its moderator team. ...More
Input Wanted: Making Self-Storage Talk More Mobile?
The biggest smartphone advantage for me is that Self-Storage Talk, the official online forum of Inside Self-Storage, is always in my pocket. If I want to log onto the forum while I'm sitting on a train or in a hotel room, I can. ...More
Manipulative Tenants: Begging, Bargaining, Sneaking and More
When tenants are late on rent and need to retrieve something from their units, all manner of shenanigans occur. Read what delinquent customers have done to bamboozle, cajole and trick managers into unit access. ...More