Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Self-Storage Talk Poll Asks, 'Would You Stay Open Late?'
It's 5:50 p.m., and the self-storage facility closes up for the day at 6. The manager is in the middle of plodding through the daily day's end tasks: bookkeeping, software syncing, walking the grounds, filing, etc. Then, the phone rings. ...More
Small Airplane Crashes Into CA Self-Storage Facility, One Seriously Injured
A small airplane carrying four people crashed into Wells Cargo Self Storage Saturday in Camarillo, Calif. Only one of the passengers was seriously injured. ...More
Police Arrest One, Search for Another Self-Storage Burglar in Kingsport, Tenn.
Last week police in Kingsport, Tenn., arrested a man suspected burglarizing American Storage of 1305 East Stone Drive, and issued a warrant for a second suspect. ...More
Repairing and Servicing Self-Storage Doors: Working With a Dealer on a Maintenance Program
Since many self-storage operators lack the time or expertise to keep their unit doors in top shape themselves, a good solution is to hire a local door dealer who can provide repairs and upkeep. Door dealers can often offer an ongoing maintenance program, providing periodic ...More
Dyno-Store Self Storage Owner Reports Attempted Break-In
The owner of Dyno-Store Self Storage in Greencastle, Ind., called police after she noticed damage to a unit door. ...More
Eight Units at Florida Self-Storage Facility Damaged by Fire
Eight units were damaged Wednesday by a fire at a Eagles Nest Storage in Flagler Beach, Fla. ...More
From Self-Storage Renter to Employee: What I’ve Learned About Customer Service
When I started my adventure in the world of self-storage it wasn’t as a storage manager but a potential client. It was the care and consideration of a storage manager that led me to the industry. ...More
Self-Storage Lien-Law Bill Heads Back to Tennessee House
Earlier this week, Tennessee senators amended a bill proposing changes to the state’s self-storage statute, sending it on its way back to the House of Representatives. The modifications include re-adding a newspaper-advertising requirement for self-storage lien sales. ...More
Self-Storage REITs Faring Better Than Smaller Operators
A recent article in National Real Estate Investor examines whether national self-storage real estate investment trusts (REITs) are grabbing more market share than smaller self-storage operators. ...More
Legal Considerations for Titled Property in Self-Storage: Understanding Liability and Lien Sales for Boats, RVs and Other Vehicles
Renting storage space for boats or RVs is a lot different from renting space for the storage of household goods. For one, the value of the property being stored will generally be much higher than the value of the contents of a typical self-storage unit. Additionally, the ...More