Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
NY Self-Storage Operator Manhattan Mini Storage Supports 'Project: Back to School'
Manhattan Mini Storage, which operates 17 self-storage facilities throughout New York City, is once again partnering with the Coalition for the Homeless for “Project: Back to School,” a donation drive to supply children living in shelters with backpacks and ...More
What Does EMV Mean for Self-Storage Operators? Payment Technology and the New Credit Card Security Standard
With changes in EMV credit card liability fast approaching, many self-storage operators are wondering how they might be affected. In this article, a payment-technology expert clears up the confusion surrounding the new chip-based cards. ...More
Crisis Management for Self-Storage Owners: Being Prepared When the Unthinkable Happens
What could possibly go wrong at your self-storage facility? Many things. Don’t be caught off guard if you experience a crisis such as a fire, theft or other event. Follow these steps to minimize the damage and protect your business. ...More
Revving Up Your Self-Storage Revenue With Records Storage
Records storage can be a wonderful opportunity to expand a self-storage facility’s core business. If you’re planning to add this ancillary service to your product offerings, here are some things to consider. ...More
Spring Lake Storage of North Carolina Wins 'Best New Non-Residential Property'
Spring Lake Storage, a self-storage facility in Spring Lake, N.C., was recently named “Best New Non-Residential Property” by the Fayetteville Cumberland County Joint Appearance Commission, which reviews proposed site plans and initiates programs to improve the ...More
Stashing Cash: Build a Reserve for Self-Storage Capital Expenses
There’s a way to make sure you don’t ever encounter a surprise expense for a major repair at your self-storage facility. By incorporating the following method, you’ll have peace of mind knowing you’ll never need to fund these costs out of pocket, ...More
Attracting and Satisfying Boat/RV-Storage Customers
To attract tenants to their boat- and RV-storage offering, facility operators have to offer the amenities and services these customers crave. Here are several your facility should include to entice and satisfy vehicle-storage renters. ...More
Initial and Ongoing Training for Your Self-Storage Managers
Now that you’ve interviewed and hired your new self-storage manager, it’s time start him off on the right foot with a solid training program. Here’s how to create an effective platform for new staff, plus guidance on keeping your existing managers sharp. ...More
Business Records in Delinquent or Abandoned Self-Storage Units: What to Do When You’re Stuck With the Files
It’s not uncommon for a self-storage operator to open a delinquent or abandoned unit and discover the tenant has left behind boxes of business files. Follow this advice to legally and properly dispose of the records and reclaim your space. ...More
Plan a Self-Storage Summer Event That Sizzles
Summer is the perfect time for self-storage operators to host events that draw new customers, show appreciation to current tenants and get them involved in their communities. In this article, operators share their secrets to successful event planning. ...More