Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Seeking Industry Education? Get it at the Inside Self-Storage World Expo
As adults, we may already know what we want to be when we grow up, but the learning process and professional and personal growth really never stops. There’s no better place to explore and learn than the industry’s biggest show of the year, the Inside Self-Storage World Expo ...More
Chamber of Commerce Names NC Self-Storage Facility 'Member of the Month'
The Richmond County Chamber of Commerce in North Carolina named Mini-Max Self Storage of Hamlet, N.C., as its February Member of the Month. ...More
The Lock Up Self Storage Wins Awards for Business, Architecture
The Lock Up Self Storage, a company with more than 30 climate-controlled self-storage facilities in the United States, recently received awards for achievement in business practices and architecture. ...More
Storage Business Owners Alliance Launches Tenant-Insurance Program
The Storage Business Owners Alliance LLC (SBOA) has launched a new tenant-insurance program, providing coverage benefits to self-storage owner-operators and tenants. ...More
Self-Storage in Laredo, Texas, Raided by Feds
A self-storage facility in Laredo, Texas, was raided by federal agents Wednesday. The facility and a nearby street were closed to traffic. ...More
Cat Locked in Self-Storage Results in Animal Neglect Charges
A Portland, Ore., man who allegedly locked a cat in a self-storage unit for weeks without food or water has been charged with animal neglect in Clackamas County Circuit Court. ...More
Illinois Self-Storage Operators Face New Sales-Tax Bill
Despite past victories over sales-tax legislation, self-storage operators in Illinois face another new bill that would tax their business as a service. ...More
California Self Storage Association Manager Education Day to Focus on Sales and Marketing
The California Self Storage Association will host a Manager Education Day focused on self-storage sales and marketing, March 22, at the Ayres Hotel in Hawthorne, Calif. ...More
Florida Self Storage Association Hosts Seminar for Facility Operators, March 31
The Florida Self Storage Association will host a three-hour seminar focusing on delinquencies, lien laws and the auction process for the state’s self-storage facility operators on March 31. ...More
Self-Storage Pricing Dilemma: Post Rental Rates on Website?
In self-storage sales, where the traditional goal has been to get someone to visit the facility and rent a unit, is it advantageous to list prices online? A spirited discussion on this topic has ensued at Self-Storage Talk, the industry's largest online community. ...More