Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Industry Rivalry Discussion Brewing at Self-Storage Talk
Rivalries are relevant beyond the realm of sports, even spilling over into the self-storage industry. A discussion is brewing on this topic at Self-Storage Talk. ...More
U-Store-It Self-Storage Provides 320 Toys for Tots Drop-Off Locations
More than 320 U-Store-It Trust self-storage facilities are making a difference in their communities by participating in the U.S. Marine Corps Reserve's Toys for Tots Program this holiday season. ...More
Self-Storage Directory Storitz Launches 'Eat Pray Store' Marketing Campaign
Storitz Inc., an online self-storage directory and comparison tool, has launched an online marketing video titled “Eat Pray Store,” playing off the themes of personal adventure and introspection examined in the new movie release “Eat Pray Love,” starring Julia Roberts. ...More
Personal Mini Storage Donates More Than 1,120 Pounds of Food
Personal Mini Storage Management Co., which manages 31 self-storage facilities throughout Central Florida, collected more 1,120 pounds of canned goods and non-perishable food items during its recent food drive. The donations were passed on to the Pearlman Food Pantry of ...More
LifeStorage Launches 'Why I Need Self-Storage' Video Contest
LifeStorage, a Chicago-based self-storage operator with 16 locations, has launched a fun video contest for the public. Interested parties should submit a creative two-minute video explaining why they “desperately need” self-storage. The winner gets a free rental on a ...More
Self-Storage Operators Weigh In On the Right Way to Wish Others Well This Holiday Season
As the holiday season officially kicks off this week with Thanksgiving, self-storage operators and managers must consider their holiday decor and sentiments for wishing others well. Are Christmas trees and "Merry Christmas" acceptable? ...More
Storage Solutions Launches Toys For Tots Campaign
Storage Solutions and its affiliate, Union Development Co. (UDC), are sponsoring their annual holiday toy drive benefiting the U.S. Marine Corps Reserve Toys For Tots program. ...More
Competing With Your Own State Goverment?
Many of our readers are following the sticky situation in Idaho, where the state has purchased a self-storage facility as an investment toward an education endowment fund. In addition to the concerns expressed by the national and Idaho Self Storage Associations, operators ...More
Providing Excellent Self-Storage Customer Service ... It Only Takes 15 Minutes
These days, every self-storage rental counts. So when it comes to customer service, self-storage managers must be willing to go the extra mile. ...More
The Aftermath of a Self-Storage Break-In: Installing Electric Fencing?
Too many criminals succeed at breaking into self-storage units. The reaction by one self-storage operator is to beef up security, installing an electric fence to prevent future crime. But electric fencing can be illegal or dangerous enough to cause a facility's liability ...More