Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Houston Self-Storage Operator Wins Better Business Bureau Award
Proguard Self Storage, a Houston-area self-storage operator, recently won an award from the Better Business Bureau (BBB) Education Foundation. The business was named a Winner of Distinction and a finalist for the 2011 BBB Awards for Excellence at a May 4 ceremony at the ...More
Hazmat Crew Dispatched to Florida Self-Storage Facility
Corkscrew Village Self Storage in Estero, Fla., found itself front and center for a hazardous materials situation, as authorities suspected a chemical stored within a unit may be dangerous. However, after crews sent a robot from the Lee County Sheriff's Office inside the ...More
U-Haul Offers 30 Days Free Self-Storage to Residents Affected by Floods in Mississippi
The U-Haul Co. of Mississippi is offering 30 days of free storage or U-Box Portable Storage to all residents who have been affected by the recent floods. ...More
Video: Police in Oklahoma Bust Self-Storage Theft Ring
Police in Tulsa, Okla., busted a self-storage theft ring that required the suspects to become tenants and rob other units. ...More
Go Back to School on Self-Storage Talk, Reel in College-Student Tenants
They Facebook. They Tweet. They post on online forums. They carry around iPhones and Droids, meaning they're always online. And most importantly, they tend to live in one place for nine months of the year and another place for three, which makes them consistent self-storage ...More
Access Self Storage Donates Books, Décor to Dallas Library
Access Self Storage in Dallas donated new décor and more than 100 books to Kiest Elmentary School’s library in April. ...More
Airport Self Storage in Oregon Hosts Dog Vaccination Clinic
Airport Self Storage in Salem, Ore., is helping a local animal hospital and the county offer low-cost vaccinations and licensing for dogs June 4. ...More
Giving Your Self-Storage Security System a 'Wellness Checkup'
However helpful your self-storage security system has been to this point, times are changing and technology has become more advanced. But before you think about upgrades, it’s cost-effective and in the best interest of your self-storage facility to schedule a thorough ...More
Genderizing the Self-Storage Experience: Good Business or Senseless Strategy?
It’s a common belief in the self-storage industry that the majority of renters are female, and operators should strive to make their facilities cleaner and more attractive to appease/entice this market segment. But is this an archaic way of thinking? Shouldn’t we simply aim ...More
30 Kilos of Cocaine Discovered in Washington, D.C.-Area Self-Storage Unit
A large amount of cocaine was recently discovered in a Washington, D.C.-area self-storage unit during an undercover operation. ...More