Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
OpenTech Enhances Self-Storage Kiosk Software With Reservation Completion and Coupon Acceptance
Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, has released the latest version of its kiosk software (v1.5.215), which includes two enhancements: reservation completion and coupon acceptance. ...More
How to Say 'No' the Right Way
We all have to say “no” at times. Some people find it easier than others. For those who need a little guidance on how to say it more effectively, here are some tips. ...More
Free Webinar for Self-Storage Operators: Analyzing Phone Data to Maximize Profit
On July 27, self-storage call-center expert Cynthia Abraham Hansell, vice president of call-center operations for OpenTech Alliance Inc., and Sue Haviland, owner of Haviland Storage Services, will present the free webinar titled “Analyzing Your Phone Data for Profit.” ...More
Storage Asset Management Awarded Two Self-Storage Management Contracts
Storage Asset Management Inc. has been awarded two new self-storage management contracts, one in New York, and another in Pennsylvania. ...More
Hawaii Self-Storage Manager Creates Website to Educate on Facility Auctions
Zack Proser, a facility manager with Storage Kings self-storage in Kailua-Kona, Hawaii, has created an online resource to educate self-storage tenants, operators and others about the industry’s auction process. ...More
Self-Storage Operators: Are You Listening to Your Online Reputation?
The new prominence of Google Place Pages (maps), Google Reviews and social media has made controlling your online reputation more important—and more complex—than ever before. ...More
Man Who Locked Cat in Self-Storage Unit Sentenced to 30 Days in Jail
A transient man who nearly starved a cat by locking it in a unit at Money Saver Mini Storage in Oregon City, Ore., was sentenced to 30 days in jail and ordered to not own another pet for the next five years. ...More
Vehicle Mechanical Failure Causes Fire at Virginia Beach Self-Storage Facility
A fire at Jack Rabbit Self-Storage in Virginia Beach, Va., on Friday damaged six units. ...More
Self-Storage Operator in TN Upset Over Tax Increases Aims to Dissolve City Government
A self-storage operator in La Vergne, Tenn., irate over steep tax increases is part of group looking to dissolve the local government. ...More
Cooking the Books: Who’s Watching the Money Trail at Your Self-Storage Operation?
Unfortunately, self-storage is an industry where embezzlement happens. So how do owners ensure it doesn't happen to them? ...More