Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.
Poll: Tell Us Which Ancillary Money-Makers Work at Your Self-Storage Facility
Everyone who works in self-storage knows they're primarily in the business of renting space. That means the majority of income at any one facilty comes from rented units (or parking spaces), and without a strong occupancy rate, it's hard for a facility to be successful. But ...More
Ohio Self-Storage Facility Hit Twice in June By Thieves
Bill’s Mini Storage in Licking County, Ohio, was burglarized twice in June. ...More
A-1 Self Storage Donates Money to Juvenile Diabetes Foundation
California self-storage operator A-1 Self Storage donated money to Juvenile Diabetes Research Foundation (JDRF), a charitable funder and advocate of type 1 (juvenile) diabetes research worldwide. The mission of JDRF is to find a cure for diabetes and its complications ...More
Tanks of Ammonia Found in Indiana Self-Storage Unit
Several tanks of anhydrous ammonia were discovered in a unit at Infinite Self-Storage in Evansville, Ind. ...More
23 Units Burglarized at Lake Julian Storage in Cary, Ill.
Locks were forcibly removed from 23 self-storage units at Lake Julian Storage in Cary, Ill., between Sunday evening and Monday morning, according to police. ...More
Estimated $15K in Goods Stolen From A-1 Mini Storage in Oakhurst, Calif.
Thieves broke into A-1 Mini Storage in Oakhurst, Calif., and stole an estimated $15,000 in goods. ...More
Does Your Self-Storage Operation Need an Extreme Messaging Makeover?
Here are five ways to achieve a messaging maeover that will help you maximize the time and money your self-storage business spends on advertising and sales. Follow them, and you'll not only increase productivity, you'll be more successful at reaching and influencing your ...More
PhoneSmart Director Jordheim to Present Webinar, Seminar for Self-Storage Operators
Tron Jordheim, director of operations for PhoneSmart, a company that provides sales and support and staff training for self-storage operations nationwide, will present a webinar and seminar for self-storage operators in the months ahead. The first focuses on self-storage ...More
Onsite Fist Fight: Read About the Facility Melee on Self-Storage Talk
Those in self-storage, especially facility managers, have some crazy, unbelievable stories. It's why the Tales from the Trenches section exists on Self-Storage Talk, the largest online forum in the industry. The latest radical tale comes from a manager who once got in a ...More
Americans With Disabilities Act: New Accessbility Rules for Self-Storage Construction and Renovation
Last year the Department of Justice announced new accessibility rules for the Americans With Disabilities Act. Self-storage facilities that fail to comply with the law may find themselves subject to liability. Operators need to review these issues before the March 15, 2012, ...More