Sales is a critical component of self-storage occupancy and revenue and, therefore, success. Self-storage operators and managers must learn to become effective salespeople, clearly explaining their facilities’ features and benefits to the customer, building value into the self-storage offering, responding to customer objections, and successfully closing the sale. Sales techniques are unique to the venue where the operator interacts with the prospect, whether it be on the phone, in person, online or via e-mail. In all cases, the self-storage operator or manager should be courteous, professional and helpful when dealing with tenants and prospective customers. Sales opportunities present themselves when dealing with new customers but also existing tenants and referrals. Specialized sales skills are valuable as they pertain to add-on products and services such as retail merchandise.
People Want Self-Storage. Is Your Team Driving Customers Away?
Customers need self-storage. Self-storage owners need to be aware of how employees are handling customers who are asking for us to rent them spaces. We cannot afford to let one customer leave our store without renting, especially if our staff is the reason they’re walking ...More
Self-Storage Phone Sales: Adapting Your Approach to Your Caller
Self-storage operators must learn to adapt their phone sales skills to their callers. While one customer may prefer a straightforward approach, another may require a softer touch. It can be the difference between closing the sale—or not. ...More
The Game of Selling Self-Storage
Not many people see the aspect of selling self-storage as a game, but it has the makings of one. There are typically rules in place that you follow, two or more players are involved and, of course, there's end goal in mind—to win. ...More
June 20, 2012
Posted in Blog
What It Means to Be a Self-Storage Manager Today: Skills, Traits and Common Myths
Today’s self-storage managers are expected to perform at an extremely high level to maximize the value of the facilities they operate. This article explores the skills and traits necessary to be a great manager and a brief overview of the job description, dispelling myths ...More
5 Things Self-Storage Operators Should Be Doing to Rent More Units
Self-storage operators are always looking for ways to rent more units and increase their sales. Here are five strategies they can take to do just that. ...More
Crazy Tuesday Is Coming! Is Your Self-Storage Facility Prepared?
The day after Memorial Day has been dubbed “Crazy Tuesday” in the self-storage industry. Here are some things self-storage operators can do to get ready. ...More
Call Potential: Cloud-Based Program Helps Self-Storage Operators Increase Their Call Conversion
Call Potential, a new cloud-based program from self-storage owner Phil Murphy, helps facility operators increase their call-conversion rate through unique features. ...More
What's Your Sales and Customer-Service Style? Share and Learn on Self-Storage Talk
Good customer service starts with simply being nice and respectful. But let's face it: Self-storage is a retail sales business, too; and in addition to just providing customers with service, managers are also the front-line representatives for an operation. They usually ...More
Self-Storage Call Centers: Weighing the Pros and Cons of In-House Vs. External
Self-storage owners and managers who believe they should open their own in-house call center need to think about several facets of running one on a daily basis. ...More
The Technology Behind a Self-Storage Call Center: Innovation, New Services, Efficency and Value
Call centers are widely used in numerous industries, from airlines to computer tech support. In the self-storage business, call centers are used to ensure incoming calls are never missed, giving facility operators the opportunity to close more sales. Advancements in ...More