Inside Self-Storage

Mystery Shopping

What the Heck! An Open Letter to a Self-Storage Manager and Her Stretchy Pants

Industry consultant Bob Copper writes an open letter to a self-storage manager in Texas, questioning the person’s office attire and lack of attention to the customer service and facility cleanliness. ...More
February 13, 2013 By Bob Copper
Posted in Articles, Management
Inside Self-Storage Releases 2011 Buyer’s Guide, Directory of Product/Service Providers

Inside Self-Storage has released its 2011 Buyer’s Guide, a directory containing hundreds of self-storage product and service suppliers. In the guide, users will find detailed information about industry associations, builders, management companies, security providers, ...More
July 15, 2011
Posted in News, Construction, Development, Finance, Management, Marketing, Real Estate, Technology
Do Customers PREFER Your Business? Mystery Shopping Gauges Self-Storage Sales and Service Skills

Mystery shopping is an invaluable training tool operators can use to ensure their employees regularly excel at customer service. ...More
October 14, 2010
Posted in Articles, Management
Keep Competitors Close: Knowing Neighbors Can Boost Self-Storage Business

Knowing a facilty's competitors, including specifics about rates and occupancy, can help a self-storage operator keep a marketing edge. ...More
May 10, 2009 Cory Parrow
Posted in Articles, Development, Management, Marketing
Self-Storage Call Tracking and Conversion: Maximize Marketing Dollars

By using call tracking and conversion techniques, self-storage managers and owners can maximize marketing budgets and ensure every dollar spent contributes to the bottom line. ...More
January 15, 2009 Megan Eckert
Posted in Articles, Construction, Development, Management, Marketing
The Mystery-Shop Advantage

Mystery shopping has been used as an integral part of quality assurance in the restaurant, hotel and retail industries. Self-storage operators have also begun using this practice, elevating it to a customer-service and sales-training tool. Self-storage has developed into a ...More
November 9, 2007 Sarah Little
Posted in Articles, Management

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