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Customer Service


  • Hiring, Training and Retraining Quality Carwash Employees
    Carwash owners have their work cut out for them when it comes to finding and retaining carwash employees, who must be trained to meet an expected level of customer-service standards. ...More
    December 23, 2008 Fred Grauer Posted in Articles
  • 8 Steps to Superior Customer Relations
    As the wind of economic cycles blows hard, some businesses try to contain costs by cutting corners on customer service. This is exactly the wrong thing to do, because service matters now more than ever. ...More
    December 12, 2008 Ron Kaufman Posted in Articles
  • Evaluating Your Self-Storage Advertising and Customer-Service Program
    You’ve invested a lot to ensure the success of your business, building a nice facility and pumping a lot of money into an attractive marketing campaign. But are you evaluating your advertising program regularly to see if it’s actually working? ...More
    November 7, 2008 Michelle Millis Posted in Articles
  • Call-Center Solutions
    SMD Software Inc., maker of SiteLink for self-storage and portable-storage management, and PhoneSmart announced a partnership to give SiteLink Web Edition users real-time call-center solutions. ...More
    October 23, 2008 Posted in News
  • Breeding the Best Advertising: Loyal Customers!
    As my quest to improve our company’s client service, I came across the book, Customer Satisfaction Is Worthless; Customer Loyalty Is Priceless, by Jeffrey Gitomer, a sales guru I have long admired. The premise of the book is that clients who are only satisfied will ...More
    April 27, 2008 Sue Weinman Posted in Articles
  • The Mystery-Shop Advantage
    Mystery shopping has been used as an integral part of quality assurance in the restaurant, hotel and retail industries. Self-storage operators have also begun using this practice, elevating it to a customer-service and sales-training tool. Self-storage has developed into a ...More
    November 9, 2007 Sarah Little Posted in Articles
  • Measuring the Customer Experience
    The success of your self-storage business is highly dependent on how customers perceive your company, employees and facilities. Whether you’re a one- or two-property owner or a larger, publicly traded conglomerate, providing a great customer experience is crucial to ...More
    November 9, 2007 Sam Barrett, Shawna Fisher and Randy Hill Posted in Articles
  • News
    To submit a news release, e-mail storagenews@vpico.com. DSI Expands New Divisions San Clemente, Calif.-based Development Services Inc. (DSI) expanded two new divisions, enabling the company to provide services nationwide. Jay Graham will serve as vice president of the new ...More
    November 7, 2006 Posted in Articles
  • PhoneSmart's Jordheim Admitted to Speakers Association
    Tron Jordheim of PhoneSmart has been admitted to the National Speakers Association, an organization of more than 4,100 professional speakers across 23 countries. ...More
    October 9, 2006 Posted in News
  • PhoneSmart Holds Contest Around Lead 300,000
    PhoneSmart Sales Solutions held a contest for people to guess when the company would write its 300,000th lead or reservation on behalf of industry clients. ...More
    September 7, 2006 Posted in News