Inside Self-Storage

Linnea Appleby

Re-Designing a Self-Storage Facility: Renovations Add Curb Appeal and a Competitive Edge

While changes in management and marketing can help a struggling self-storage facility, sometimes the only way to attract new customers and stay competitive is through a proper re-design. From roof to the doors, learn how renovations can improve curb appeal and profit. ...More
3 weeks ago
Posted in Articles, Construction
Keep Your Eye on the [Self-Storage] Asset: Maintaining Property Value in a Challenging Economy

Great customer service and curb appeal are a must to distinguish a self-storage facility from its competition. Begin this rental season with a good site assessment that examines the property from the viewpoint of tenants, potential buyers and asset management. ...More
April 4, 2013 By Linnea Appleby
Posted in Articles, Management
Why Me?! Self-Storage Pros Share Strategies for Handling Troublesome Tenants and Other Crazy Stuff

Whether it’s being screamed at by a tenant, needing to discipline a customer or discovering a tenant living in a unit, there are some days when self-storage operators may wonder, “Why me?!” What should you do when these difficult situations arise? Industry professionals ...More
March 7, 2013
Posted in Galleries, Management
What Would You Do? Tips for Managing Your Self-Storage Mulah

How a self-storage operator manages his money has a huge impact on the success of his business. Rental rates, discounts and collections are key components of the equation, but they're not always simple to control. Inside Self-Storage asked industry professionals to share ...More
March 5, 2013
Posted in Articles, Finance, Management
What Would You Do? Getting a Grip on Self-Storage Crime

When you operate a self-storage business, crime is always a possible threat. The important thing is operators do their best to prevent crime from occurring, and if it does happen, to respond in a timely and appropriate fashion. Inside Self-Storage recently reached out to ...More
February 27, 2013
Posted in Articles, Legal Issues, Management
What Would You Do? Navigating Tricky Service Situations in Self-Storage

Self-storage experts know a critical component to keeping a facility in top-notch status is a management team with customer-service savvy. When customer issues arise, do you have a plan of action? Is what you would do the same as what you should do? ISS asks industry ...More
February 19, 2013
Posted in Articles, Management
New ISS Slideshow Provides a Guide to Self-Storage Manager Training

Last week Inside Self-Storage published a new online slideshow, "Training for Success: Cultivating Talent in Self-Storage Facility Managers," which provides guidance on how to build a quality manager-training program, including insight from some of the top training ...More
November 14, 2012
Posted in News, Management
Training for Success: Cultivating Talent in Self-Storage Facility Managers

These days a self-storage operation cannot be successful without a quality, well-trained facility manager. Some talents and skills must be present at the time of hire. Others can and should be imparted and enforced during a formal facility-training program. This slideshow ...More
November 8, 2012
Posted in Galleries, Management
Self-Storage Management Companies: Choosing a Partner, Setting Expectations and Evaluating Performance

There’s a big distinction between owning a self-storage business and operating one. Not all owners wish to oversee staff and manage day-to-day tasks such as unit rentals, marketing and facility maintenance. Hiring a third-party management company allows an operator to step ...More
October 12, 2012 By Amy Campbell
Posted in Articles
Re-Energizing Your Self-Storage Staff: Methods of Coaching and Motivation

Finding that perfect team member to operate a self-storage facility is only the beginning of what owners hope will be a long and profitable relationship. Continued encouragement and guidance from management is also necessary to ensure managers stay motivated and engaged on ...More
September 4, 2012 By Linnea Appleby
Posted in Articles, Management

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