Inside Self-Storage

Gina Six Kudo

Storage Wars: A Manager’s Perspective on Reality TV’s Depiction of Self-Storage Auctions

A burst of reality TV shows, including the newest on A&E, “Storage Wars,” are showcasing the self-storage industry's auction process. How is this affecting the industry's managers? ...More
December 22, 2010 By Gina Kudo
Posted in Blog, Legal Issues, Management
Self-Storage Customer Privacy and Policies

Where do we draw the line between privacy and customer service? It seems self-storage managers struggle with this issue almost daily. ...More
December 1, 2010 By Gina Kudo
Posted in Blog, Legal Issues, Management
Getting to Know Your Self-Storage Tenants Could One Day Save Someone's Life

When a tenant suffered a stroke at Cochrane Road Self Storage in August, the managers knew exactly what to do. Blogger Gina Six Kudo relates the story and explains the importance of getting to know your tenants. ...More
September 28, 2010 By Gina Kudo
Posted in Blog, Management
Summer Shape-Up: A Self-Storage Operator's Guide to Complete Facility Maintenance

This ultimate maintenance guide covers everything from a self-storage operator's rooftop to the asphalt, unit doors to golf carts. Whether these tasks are performed weekly, daily or as needed, staying on top of them will ensure every self-storage facility is in top shape ...More
May 31, 2010 Amy Campbell
Posted in Articles, Construction, Management, Technology
Self-Storage Marketing in a Fierce Economy: Taking Campaigns to a Whole New Level

Read about the innovative marketing campaigns facility operators submitted for the ISS "Best in Self-Storage Marketing” Contest and get ideas for taking your own marketing to the next level. ...More
December 8, 2009 Amy Campbell
Posted in Articles, Marketing
Using Coupons: Customer Referral and Incentive Programs for Self-Storage

In these times of economic upheaval, it’s more important than ever for a self-storage manager to make good use of his time. When it comes to marketing, what better, faster way is there to promote your facility than to enlist the help of your current and former customers? ...More
November 18, 2009 Gina Six Kudo
Posted in Articles, Marketing
A Self-Storage Manager's Secrets to Providing Top-Notch Service

Great self-storage customer service boils down to honest, open, human interaction. Eye contact, a warm smile and a nice handshake are all great starts, but every self-storage manager must step it up from the beginning. ...More
October 19, 2009 Gina Six Kudo
Posted in Articles
ISS Humanitarian Service Award: Self-storage manager gives wildlife a helping hand

Gina Six Kudo, general manager for Cochrane Road Self Storage, was one of four recipients of this year’s Inside Self-Storage Humanitarian Service Award. ...More
May 6, 2009 Amy Campbell
Posted in Articles
Inside Self-Storage Announces Winners of 2009 Humanitarian Service Awards

Inside Self-Storage (ISS), a provider of self-storage industry resources and education for more than 18 years, announced the winners of its 2009 Humanitarian Service Awards. ...More
January 6, 2009
Posted in News

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