Inside Self-Storage

Customer Service

Five Myths Every Business Should Avoid to Survive the Economic Recovery

It’s time for you to take a look at five common myths that keep companies from sprinting to the finish line. If you want to survive the economic recovery, avoid these failed strategies to stay ahead in the marathon. ...More
November 5, 2010
Posted in Articles, Management
Top 10 Customer-Service Mistakes and How to Avoid Them

Many of the most common customer-service mistakes can be corrected or avoided with employee guidance, supervisor patience and a commitment to putting the customer first. ...More
November 3, 2010
Posted in Articles, Management
Self-Storage Operator Amazing Spaces Earns WomenCertified Seal

Amazing Spaces has earned the WomenCertified Seal and is specially qualified to provide an extraordinary level of sales and service to women. ...More
October 29, 2010
Posted in News
Emergency Contacts: A Key Part of Risk Management for Self-Storage and Other Businesses

The risk-management process includes such things as how to handle a lost supplier, replace a key employee and hundreds of other choices you might be called upon to make during the lifetime of your business. ...More
October 22, 2010
Posted in Articles, Management
Do Customers PREFER Your Business? Mystery Shopping Gauges Self-Storage Sales and Service Skills

Mystery shopping is an invaluable training tool operators can use to ensure their employees regularly excel at customer service. ...More
October 14, 2010
Posted in Articles, Management
Sign Controversy: Using Your Self-Storage Business to Promote Opinions

Have you ever posted a controversial sign outside your self-storage facility? Self-Storage Talk members weigh in on one storage owner's rights to free speech, even if his message preaches prejudice. ...More
October 6, 2010 By Amy Campbell
Posted in Blog
Building a Referral and Rewards Program for Your Self-Storage Customers

Self-storage operators nationwide have recognized the importance of their customer referrals and are spending more time and effort to create solid referral programs that will boost occupancy and increase revenue. ...More
October 6, 2010 By Brad North
Posted in Articles, Marketing
Getting to Know Your Self-Storage Tenants Could One Day Save Someone's Life

When a tenant suffered a stroke at Cochrane Road Self Storage in August, the managers knew exactly what to do. Blogger Gina Six Kudo relates the story and explains the importance of getting to know your tenants. ...More
September 28, 2010 By Gina Kudo
Posted in Blog, Management
I Hate Making Collections Calls! Self-Storage Managers Learn to Be Good at Rent Collection, Even When They Don't Like It

Few self-storage managers actually like making collection calls. Luckily, the skills necessary to be a great self-storage manager with highly effective collection abilities can be learned using proven techniques and systems. ...More
September 28, 2010 By Bob Copper
Posted in Articles, Management
Naylor to Present Free Webinar on Self-Storage Marketing, Sales and Customer Service

Derek Naylor, president of Storage Marketing Solutions, will present a free webinar on Oct. 19 titled, “How to Become a Self-Storage Sales, Marketing and Customer-Service Ninja.” ...More
September 27, 2010
Posted in News, Marketing

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