Inside Self-Storage

Customer Service

Potty Talk: Self-Storage Operators Discuss Facility Restroom Policies

Most self-storage tenants aren't on the grounds or in the office long enough to develop the need for a restroom, but it does happen, especially if tenants are moving in or out or have children in tow. A recent discussion on Self-Storage Talk (www.selfstoragetalk.com), the ...More
January 18, 2011
Posted in News, Management
Building Self-Storage Success From the Inside Out Stems From Leadership

Invest in your workers as you do your external customers. Valued employees who are openly praised and rewarded for their hard work will carry your torch and strive to protect your business. ...More
January 5, 2011
Posted in Blog, Management
A Return to Civility: Setting Expectations for Self-Storage Managers in the Workplace

Encouraging civility in the workplace promotes a low-stress work environment and improved employee morale. ...More
December 9, 2010
Posted in Articles, Management
The Marketing Power of Self-Storage Holiday Cards

For self-storage operators, holiday cards can be an effective marketing tool. Sending one—either a printed version or by e-mail—accomplishes several marketing strategies. ...More
December 2, 2010 By Amy Campbell
Posted in Blog, Management, Marketing
Self-Storage Customer Privacy and Policies

Where do we draw the line between privacy and customer service? It seems self-storage managers struggle with this issue almost daily. ...More
December 1, 2010 By Gina Kudo
Posted in Blog, Legal Issues, Management
Providing Excellent Self-Storage Customer Service ... It Only Takes 15 Minutes

These days, every self-storage rental counts. So when it comes to customer service, self-storage managers must be willing to go the extra mile. ...More
November 23, 2010
Posted in Blog, Management
Transaction vs. Interaction: Engaging Your Self-Storage Customers and Employees

When you talk to people, are you focused on the transaction or your interaction? A transactional encounter is one in which you're just going through the motions to get the task or discourse done. Interaction occurs when two people are engaged in a dialogue or actively ...More
November 17, 2010
Posted in Articles, Management
Are You a Self-Storage Superstar?

Realistically, no one can be a superstar on the job every day. Still, it’s important that most days you are at your best. The December issue of ISS, our annual staffing, training and management issue, is here to help, with articles for both self-storage managers and owners. ...More
November 12, 2010 By Amy Campbell
Posted in Blog, Management
Access Self Storage Wins Third Consecutive Consumers' Choice Award

For the third straight year, Dallas/Fort Worth, Texas, residents have voted Access Self Storage the recipient of the Consumers’ Choice Award for the self-storage category. ...More
November 12, 2010
Posted in News, Management
Self-Storage Operators Discuss Customer Confidentiality Best Practices

Running a self-storage facility means keeping your word to customers about protecting the security of their items and their privacy. However, the methods by which each facility protects customer information are not uniform. These discrepancies have sparked a worthwhile ...More
November 9, 2010 By John Carlisle
Posted in News, Management

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