Inside Self-Storage

Customer Service

Buying Power: Does Your Self-Storage Cater to the Female Audience?

It’s often been said women account for 85 percent of all purchases. So the question is: Do your products and services cater to the bulk of the market share? Some self-storage operators have made sure they’re reaching this demographic. ...More
August 25, 2011
Posted in Blog, Management, Marketing
Self-Storage Rent Collection: A Guide for Facility Managers

Delinquencies and collections are a challenge for all self-storage operators. The keys to managing these tasks and minimizing problems with non-paying tenants are prevention, consistency, communication, courtesy and persistence. The following tips will help facility ...More
August 22, 2011
Posted in Articles, Management
Maximizing Self-Storage Retail Sales: Presentation, Pricing and Service

When it comes to displaying a self-storage retail store, there are several important factors to consider including layout, quantities, signage and specials. Here are some tips that will attract customers’ attention and help facility operators maximize their retail sales. ...More
August 12, 2011
Posted in Articles, Management
E-SoftSys Releases Version 2.0 of e-CRM Module for Self Storage Manager Software

E-SoftSys, provider of the Self Storage Manager software program for self-storage operations, released Version 2.0 of its e-CRM (customer relationship management) add-on module, which provides call-center agents and company staff with 24/7 on-demand access to customer ...More
August 10, 2011
Posted in News, Management, Technology
‘Hat Lady’ Anne Ballard Offers Webinar Series for Self-Storage Operators

Anne Ballard, aka “The Hat Lady” and president of Universal Management Co., is offering a three-part webinar series for self-storage facility owners called “Stepping Up Your Game,” aimed at teaching operational tips and techniques that will improve a self-storage team. ...More
August 9, 2011
Posted in News, Management
Help Pick the Theme for an Upcoming Inside Self-Storage Expo on Self-Storage Talk

If you had to take one sentence and tell someone what your job in self-storage was all about, what would you say? I know it's an abstract question, but it's being discussed right now on Self-Storage Talk, the industry's largest online community. ...More
July 18, 2011 By John Carlisle
Posted in Blog, Management
Making a Difference: What Self-Storage Operators Can Learn From NASA

While we as the storage industry cannot be responsible for the massive advances in science, medicine and such, we can make a difference. ...More
July 13, 2011 By Gina Kudo
Posted in Blog, Management, Marketing
Storage Express Hosts Customer-Appreciation Day and Charity Yard Sale

Storage Express of Lancaster, Calif., will host a customer-appreciation day and charity yard sale on July 9, 7 a.m. to 2 p.m. ...More
June 13, 2011
Posted in News, Management, Marketing
Maricopa Self Storage Hosts Customer Appreciation Day

Maricopa Self Storage in Maricopa, Ariz., hosted a special event for its customers Sunday. The facility’s “Customer Appreciation Day” included food, drinks and a bounce house. The event also featured a raffle to benefit the Maricopa Little League. ...More
May 26, 2011
Posted in News, Marketing
Extra Space Storage Holds Community Day Celebration at New CA Self-Storage Facility

The Extra Space Storage of Emeryville in California is celebrating community day on May 21 from 11 a.m. to 3 p.m. The day will feature a meet and greet with two members of the cheerleading squad for the Oakland Raiders, also known as the Raiderettes. ...More
May 18, 2011
Posted in News, Marketing

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