Inside Self-Storage

Customer Service

Seven Springs Self Storage of Florida Wins Award for Best Customer Service

Seven Springs Self Storage of New Port Richey, Fla., recently won out over 64 other businesses in a community news outlet's first customer-service competition. The New Port Richey Patch asked readers who provides the best local customer service during its 2012 Readers’ ...More
April 9, 2012
Posted in News
Houston-Area Amazing Spaces Wins Self-Storage Award from Local Website for Third Straight Year

The Amazing Spaces Storage Centers location in The Woodlands, Texas, has been named The Best of The Woodlands winner in the Best Storage or Self-Storage category for the third year in a row by WoodlandsOnline.com. ...More
March 23, 2012
Posted in News, Management
Attract and Impress Self-Storage Customers With Brand-Bolstering Social CRM (Customer Relationship Management)

Customer issues move at light speed through today’s Web, putting comments and questions about your products and services out there for all to see. While Web users can speak to your self-storage brand in real time, operators have an equal opportunity to shine through social ...More
March 18, 2012
Posted in Articles, Marketing
Do You Have the ‘Wow’ Factor? Cultivating the Ultimate Self-Storage Experience

What makes your self-storage facility different than all the others? You can dazzle your potential customers with tales of how safe and secure your facility is, but there is one critical factor that will stand out above the rest. ...More
March 6, 2012
Posted in Blog, Management
How to Use Testimonials to Grow Your Self-Storage Customer Base

Sharing customer testimonials is a great way to make prospects comfortable about buying a product or service. Unfortunately, few self-storage operators actively solicit them from their tenants. The following tips will help you get more testimonials and teach you how to use ...More
February 21, 2012
Posted in Articles, Management, Marketing
Sounds of Storage Podcast: Anne Ballard

Customer-service expert Anne Ballard joined Self-Storage Talk Community Manager John Carlisle for the latest installment of the Sounds of Storage "Speaker Series." On the podcast, Anne, aka “The Hat Lady,” the founder and president of Universal Management Co., shares tips ...More
January 20, 2012 By Anne Ballard and John Carlisle
Posted in Articles, Management, Marketing
Memorable Self-Storage Marketing: Using Promotional Products to Make a Lasting Impression on Prospects

For the average self-storage manager, marketing is a bane of his existence. How the heck do you make a self-storage facility enticing to the average consumer, especially when you're in over your head and don’t know what to do or how to proceed? Following are examples of ...More
January 16, 2012 By Gina Kudo
Posted in Articles, Management, Marketing
How Technology Is Changing Customer Service in Self-Storage: Product Quality, Communication and Information

Over the last 30 years, technology has infiltrated every aspect of our lives. The ability to be in constant contact with customers, existing or possible, is an almost overwhelming wave of potential. The changes in customer service will revolve around three items: product ...More
January 14, 2012 By Matthew Van Horn
Posted in Articles, Management, Marketing, Technology
Sounds of Storage Podcast: Brad North Talks Retail Sales, 'Lead Gen' in Self-Storage

Industry expert and sales guru Brad North joined Self-Storage Talk Community Manager John Carlisle for the most recent Sounds of Storage podcast. Brad, president of Advantage Consulting & Management, is the second guest in the bi-weekly "Speaker Series," a platform for ...More
January 6, 2012
Posted in Articles, Management, Marketing
Michaels Wilder Offers Free Whitepaper on Customer-Service Excellence in Self-Storage

Today Michaels Wilder, a Phoenix-based marketing and talent-management services company, launched a free whitepaper through InsideSelfStorage.com titled, "Recipe for Customer-Service Excellence: Find With Care, Hire With Care, Retain With Care … Repeat." The whitepaper ...More
January 3, 2012
Posted in News, Management

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