Inside Self-Storage

Customer Service

Consumer Trends in Self-Storage: How Tenants Choose, Rent and Use the Product

See the results of a recent online survey of self-storage tenants that reveals insight to consumer behavior around the product. Gathered and provided by SpareFoot, an online self-storage marketplace, the data reflects customers' self-storage choices, uses, preferences and ...More
September 26, 2012
Posted in Galleries, Management
Self-Storage Newbie Finds the Right Fit for Her Stuff

The self-storage facility I chose not only has the amenities I need, it has many more features I never considered—all of which I learned from the staff, who asked questions in addition to answering my questions. Thorough and thoughtful help for this self-storage newbie made ...More
September 18, 2012
Posted in Blog, Management
If You Can’t Pay Attention to Your Self-Storage Customers, You Won’t Win Their Business

Do you give your self-storage customers your full attention? It is very hard to rent storage space if you aren't listening closely to your customers. They will know when you are not paying attention to them, and many will ultimately go find a company that will. ...More
September 14, 2012
Posted in Blog, Management
Storage Post Self Storage Initiates Free Shuttle Service for Long Island Customers

Storage Post Self Storage has initiated a complimentary shuttle service at its Long Island City location, providing customers with one free trip per month to and from the facility in lieu of taking cabs or other public transportation. This service, available to tenants who ...More
September 5, 2012
Posted in News, Management
Habla Self-Storage? Industry Operators and Vendors Go Bilingual

Over the past several weeks, several self-storage companies—some facility operators and some vendors—have launched Spanish versions of their U.S.-based websites. It's not surprising. Spanish speakers represent significant buying power, and self-storage operators want to tap ...More
July 30, 2012 By Teri Lanza
Posted in Blog, Management
No One Likes to Be Ignored: Greeting Your Self-Storage Customers the Right Way

When a self-storage office is full of people and the property manager cannot get to all of them, sometimes customers may feel they’re being ignored or neglected. What can a property manager do in this situation? ...More
July 25, 2012
Posted in Blog, Management
Self-Storage Service Doctors: Alleviating Customer Pain, Winning Customer Trust

Customer service is an important component in the success of any business. But in self-storage, where customer interactions can frequently be tinged by emotion, service is more than sound business practice. It can have a profound impact on a customer's state of mind. Not ...More
June 4, 2012 By Teri Lanza
Posted in Blog, Management
A Simple Act of Kindness: Self-Storage Manager in Maryland Makes Positive Impact on Tenant

A simple act of kindness from a manager at a self-storage facility in Maryland makes a big impact on one of her tenants. ...More
May 2, 2012
Posted in Blog, Management
Serve the Earth, Serve Your Self-Storage Customers

How do you define customer service in your self-storage operation? Does it relate only to those actions that directly impact a tenant, or does it extend to community or even global stewardship? Sunday is Earth Day, and even if you're not actively recognizing the event at ...More
April 20, 2012 By Teri Lanza
Posted in Blog, Management
What's Your Sales and Customer-Service Style? Share and Learn on Self-Storage Talk

Good customer service starts with simply being nice and respectful. But let's face it: Self-storage is a retail sales business, too; and in addition to just providing customers with service, managers are also the front-line representatives for an operation. They usually ...More
April 17, 2012 By John Carlisle
Posted in Blog, Management

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