Customer Service


  • Evaluating Your Self-Storage Advertising and Customer-Service Program
    You’ve invested a lot to ensure the success of your business, building a nice facility and pumping a lot of money into an attractive marketing campaign. But are you evaluating your advertising program regularly to see if it’s actually working? ...More
    November 7, 2008 Michelle Millis Posted in Articles, Marketing, Technology
  • Breeding the Best Advertising: Loyal Customers!
    As my quest to improve our company’s client service, I came across the book, Customer Satisfaction Is Worthless; Customer Loyalty Is Priceless, by Jeffrey Gitomer, a sales guru I have long admired. The premise of the book is that clients who are only satisfied will ...More
    April 27, 2008 Sue Weinman Posted in Articles, Marketing
  • Measuring the Customer Experience
    The success of your self-storage business is highly dependent on how customers perceive your company, employees and facilities. Whether you’re a one- or two-property owner or a larger, publicly traded conglomerate, providing a great customer experience is crucial to ...More
    November 9, 2007 Sam Barrett, Shawna Fisher and Randy Hill Posted in Articles