Inside Self-Storage

Customer Service

Phonesmart Celebrates 600,000 Leads for Self-Storage Industry

PhoneSmart, a company that generates rental leads for an international network of self-storage companies, has passed its 600,000th reservation on behalf of the storage industry. ...More
January 12, 2010
Posted in News, Technology
Online Comparison-Shopping Tool for Self-Storage Customers

UPickStorage.com now offers a tool for self-storage customers searching online for units to be custom-matched with storage facilities in their areas. ...More
December 15, 2009
Posted in News
Self-Directed Lessons for the Self-Storage Manager: The Training You Need, the Career You Want

There are times when all self-storage managers will need to direct their own continuing education, whether as a result of an upheaval at a facility that places you in charge, or to develop your knowledge in preparation for future advancement. Learn how to self-direct a ...More
October 31, 2009 John P. Roser
Posted in Articles, Marketing
A Self-Storage Manager's Secrets to Providing Top-Notch Service

Great self-storage customer service boils down to honest, open, human interaction. Eye contact, a warm smile and a nice handshake are all great starts, but every self-storage manager must step it up from the beginning. ...More
October 19, 2009 Gina Six Kudo
Posted in Articles
Being the Customer's Ultimate Self-Storage Solution (By Being Other Things First)

Good customer service is important for the success of any self-storage business, but in the current economic climate, it’s even more critical. There are several things a self-storage operator must “be” to help the consumer decide if the facility is the solution he is ...More
September 25, 2009 Linnea Appleby
Posted in Articles, Management
Reaching and Serving Boat/RV-Storage Customers

Self-storage operators interested in attracting boat- and RV-storage customers and making greater profit should tailor their marketing and customer-service approach for this special market segment. ...More
September 19, 2009 Ed and Terri Heil
Posted in Articles, Development, Real Estate
OpenTech Assembles Self-Storage Call-Center Staff

OpenTech Alliance Inc. of Phoenix recently hired Cynthia Abraham to manage its new INSOMNIAC Live! self-storage call center, which opened on Aug. 1. ...More
August 18, 2009
Posted in News, Technology
INSOMNIAC Live! Self-Storage Call Center

OpenTech Alliance Inc. opened its new INSOMNIAC Live! self-storage call center in Phoenix on Aug. 1. ...More
August 17, 2009
Posted in News, Technology
Boat and RV Storage: Marketing Secrets Revealed!

Marketing is the most important aspect of managing and owning a self-storage facility. Ninety nine percent of the time, marketing any product or service simply involves discovering what customers want, offering more than they expect, and getting their attention. ...More
August 16, 2009 Tom Litton
Posted in Articles, Marketing
Community Relations Create Self-Storage Profit

Self-storage managers and operators need to stop reacting to economic challenges and anticipate the needs of tenants by turning away from competitively wooing consumers to finding creative ways to help them. ...More
May 15, 2009 Brian Johnston
Posted in Articles

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