Inside Self-Storage

Customer Service

Self-Storage Policies and Procedures: Why They Create a Better Business and Make You a Superior Manager

Ever wonder why self-storage companies put so much focus on policies and procedures? Companies implement standards and rules for a variety of reasons. Following them protects the company, its customers and its employees. ...More
June 20, 2010 Linnea Appleby
Posted in Articles, Management
The Role of the Self-Storage Manager: Simplest Job in the World or Challenging Multi-Faceted Position?

The misconceptions industry outsiders have about the position of self-storage facility manager can be funny but also degrading to the people who work in the business. A self-storage manager has a challenging, multi-faceted job that should be appreciated. ...More
June 14, 2010 Mel Holsinger
Posted in Articles, Technology
Knowledge = Sales Power in Self-Storage: Building Trust and Value With Customers

In any self-storage sales program, the ability to build value and trust with the customer is essential to success. It’s critical that you speak with enthusiasm about your store, actively listen to customers’ needs, and provide a dynamic features-and-benefits presentation ...More
June 10, 2010 Brad North
Posted in Articles, Management
Communicating With Women Customers: Five Easy Steps to Increase Your Sales

Communicating effectively with women is an art, and it will do two things for your business. First, women customers will follow your recommendations and buy from you. More important, they’ll be the best marketing tool you could ever implement. ...More
June 6, 2010 Rhonda Savage
Posted in Articles, Marketing
Summer Shape-Up: A Self-Storage Operator's Guide to Complete Facility Maintenance

This ultimate maintenance guide covers everything from a self-storage operator's rooftop to the asphalt, unit doors to golf carts. Whether these tasks are performed weekly, daily or as needed, staying on top of them will ensure every self-storage facility is in top shape ...More
May 31, 2010 Amy Campbell
Posted in Articles, Construction, Management, Technology
USstoragesearch.com Doubles Team of Self-Storage Sales Agents

USstoragesearch.com, provider of an online facility directory as well as pay-per-reservation call center for the self-storage industry, has doubled its number of trained sales agents in response to a 300 percent increate in client memberships and a 200 percent increase in ...More
April 27, 2010
Posted in News, Technology
Increasing Your Conversion Rate: Helping Self-Storage Managers Turn Callers Into Renters

A lack of employee training in sales and customer service can have a negative impact on a self-storage facility's ability to convert callers (prospective customers) into renters, ulimately hurting the business' bottom line. ...More
April 15, 2010 Sue Weinman
Posted in Articles, Marketing
A Better Sales Philosophy for Self-Storage Businesses: Service and Compassion

In this age of automation, there has been a mass exodus of personal service in business. Self-s torage owners and managers have the opportunity with every new day to bring it back and reap the benefits from a clientele demanding a personal touch. ...More
April 13, 2010 Benjamin K. Burkhart
Posted in Articles
Customer Relationship Management and Self-Storage: Benefits to Facility Operators

The downturn in the economy has fostered a change in the way self-storage customers and facilities interact. A customer relationship management system can help self-storage operators keep in touch with existing tenants as well as prospects and deliver the best possible ...More
March 30, 2010 Dave Skarzynski and Sachin Bhakta
Posted in Articles, Technology
Infinite Self-Storage Success: A Case Study of Kiosks and Call Centers at Work in a Facility

A case study of how Infinite Self Storage outfitted its 23 properties with self-storage kiosks and partnered with a call center to meet customer demand. ...More
March 28, 2010 Mandy Welborn
Posted in Articles, Technology

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