Inside Self-Storage

Customer Service

Self-Storage Talk Helps Operators Stay Cool Under Pressure

Some outside the industry may view self-storage as a calm environment, full of uneventful days. Self-Storage Talk members disagree by sharing how they handle the pressures of running a self-storage facility. ...More
September 15, 2010 By John Carlisle
Posted in Blog, Management
Eight Ways to Beat Your Self-Storage Competition

Your lender or investor wants you to win, your competition doesn't. So, what do you need to do to beat them? Here are eight ways you can trounce your competition. ...More
September 10, 2010
Posted in Blog, Marketing
Getting Subscribers to Open Your Self-Storage E-Newsletter

Because e-newsletters are free, most people have no problem signing up for them. But getting the subscriber to actually open and read them does require work. ...More
September 3, 2010
Posted in Blog, Marketing
Online Self-Storage Marketing for the Growing Hispanic Market:Targeted Messages and Trust-Building Entice Tenants

The challenge for many self-storage operators in the southern states is how to appeal to the ever-increasing Hispanic population. Many have turned to bilingual managers , who help maintain their customer base by developing trust. But retaining customers is usually not the ...More
August 29, 2010
Posted in Articles, Marketing
Customer Referrals and Tenant Retention Put Self-Storage Occupancy Numbers Back in the Black

A few simple marketing techniques can put your self-storage business ahead of the rest, and perhaps give you new opportunities when overall demand levels return. ...More
August 27, 2010
Posted in Articles, Management, Marketing
Champion Self Storage Earns WomenCertified Seal, Observes Breast Cancer Awareness Month

Employees of Champion Self Storage have successfully completed the training program and received a seal of approval through WomenCertified, an organization that teaches professionals how to deliver better customer service with the goal of creating women-friendly companies ...More
August 26, 2010
Posted in News, Management
How Do You Stand Out? Six Tips You Can Implement Today to Beat Your Competition

Looking to stand out in a sea of self-storage competition? Here are six tips you can implement today to improve your self-storage business. ...More
July 28, 2010 Bob Vamvas
Posted in Blog, Management
Call-Center Interface for SiteLink Web Edition

SMD Software Inc., provider of SiteLink self-storage management software, now has a new call-center interface for its SiteLink Web Edition. ...More
June 29, 2010
Posted in News, Technology
Smart Storage Concepts Joins INSOMNIAC Self Storage Network

Smart Storage Concepts, a subsidiary of Smart Marketing Concepts Inc., has become the newest marketing partner to join the INSOMNIAC Self Storage Network (ISSN) from OpenTech Alliance Inc. ...More
June 28, 2010
Posted in News, Technology
PhoneSmart Breaks Self-Storage Reservations Record in May

In May, PhoneSmart self-storage call center broke a personal record for the most self-storage reservations made in one month. The off-site sales force brought in 3,165 reservations. ...More
June 21, 2010
Posted in News, Technology

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