Call Centers


  • Evaluating Your Self-Storage Advertising and Customer-Service Program
    You’ve invested a lot to ensure the success of your business, building a nice facility and pumping a lot of money into an attractive marketing campaign. But are you evaluating your advertising program regularly to see if it’s actually working? ...More
    November 7, 2008 Michelle Millis Posted in Articles, Marketing, Technology
  • Call-Center Solutions
    SMD Software Inc., maker of SiteLink for self-storage and portable-storage management, and PhoneSmart announced a partnership to give SiteLink Web Edition users real-time call-center solutions. ...More
    October 23, 2008 Posted in News, Technology
  • News
    To submit a news release, e-mail storagenews@vpico.com. DSI Expands New Divisions San Clemente, Calif.-based Development Services Inc. (DSI) expanded two new divisions, enabling the company to provide services nationwide. Jay Graham will serve as vice president of the new ...More
    November 7, 2006 Posted in Articles, Real Estate, Technology
  • PhoneSmart's Jordheim Admitted to Speakers Association
    Tron Jordheim of PhoneSmart has been admitted to the National Speakers Association, an organization of more than 4,100 professional speakers across 23 countries. ...More
    October 9, 2006 Posted in News, Technology
  • PhoneSmart Holds Contest Around Lead 300,000
    PhoneSmart Sales Solutions held a contest for people to guess when the company would write its 300,000th lead or reservation on behalf of industry clients. ...More
    September 7, 2006 Posted in News, Technology
  • People
    Barry Gorenstein Storage Investment Management Inc. (SIMI), based in Stillwater, Minn., appointed Barry Gorenstein vice president for operations. He is responsible for customer service, staff development, training, audits, inspections, policy, systems and procedures, ...More
    June 1, 2006 Posted in Articles, Development, Technology
  • To Rent or Not to Rent: That Is the Customer's Question!
    Tron Jordheim of PhoneSmart will offer insights on the thought process of a potential renter as well as the criteria prospects use when choosing which a storage facility at the Inside Self-Storage Expo in Reno, Nev., July 19-22. ...More
    May 9, 2006 Posted in News, Technology
  • PhoneSmart Launches New Industry Blogs
    Columbia, Mo.-based PhoneSmart launched two new industry blogs to keep clients and industry professionals up-to-date with issues and perspectives of importance. ...More
    May 9, 2006 Posted in News, Marketing, Technology
  • PhoneSmart Creates Role-Play Helpline, Adds Spanish Call Group
    PhoneSmart created a new sales-training technique: the role-play helpline. It also added a Spanish call-group option for its call-center clients. ...More
    December 9, 2005 Posted in News, Technology
  • PhoneSmart Essay Contest
    PhoneSmart Director Tron Jordheim knows he’ll need Spanish-speaking employees to bolster his business in years to come. So will other companies. Rather than wait for Mohammed to come to the mountain, he’s done something better: He’s created a scholarship-essay contest to ...More
    October 1, 2005 Kimberly Hundley Posted in Articles, Technology