Inside Self-Storage

Call Centers

XPS Solutions and QuikStor Offer Call-Center Integration

XPS Solutions, which offers call-center solutions for the self-storage industry, and QuikStor, a self-storage security and software provider, are now offering call-center integration. ...More
October 14, 2010
Posted in News, Technology
Call-Center Interface for SiteLink Web Edition

SMD Software Inc., provider of SiteLink self-storage management software, now has a new call-center interface for its SiteLink Web Edition. ...More
June 29, 2010
Posted in News, Technology
Smart Storage Concepts Joins INSOMNIAC Self Storage Network

Smart Storage Concepts, a subsidiary of Smart Marketing Concepts Inc., has become the newest marketing partner to join the INSOMNIAC Self Storage Network (ISSN) from OpenTech Alliance Inc. ...More
June 28, 2010
Posted in News, Technology
PhoneSmart Breaks Self-Storage Reservations Record in May

In May, PhoneSmart self-storage call center broke a personal record for the most self-storage reservations made in one month. The off-site sales force brought in 3,165 reservations. ...More
June 21, 2010
Posted in News, Technology
The Role of the Self-Storage Manager: Simplest Job in the World or Challenging Multi-Faceted Position?

The misconceptions industry outsiders have about the position of self-storage facility manager can be funny but also degrading to the people who work in the business. A self-storage manager has a challenging, multi-faceted job that should be appreciated. ...More
June 14, 2010 Mel Holsinger
Posted in Articles, Technology
USstoragesearch.com Doubles Team of Self-Storage Sales Agents

USstoragesearch.com, provider of an online facility directory as well as pay-per-reservation call center for the self-storage industry, has doubled its number of trained sales agents in response to a 300 percent increate in client memberships and a 200 percent increase in ...More
April 27, 2010
Posted in News, Technology
Infinite Self-Storage Success: A Case Study of Kiosks and Call Centers at Work in a Facility

A case study of how Infinite Self Storage outfitted its 23 properties with self-storage kiosks and partnered with a call center to meet customer demand. ...More
March 28, 2010 Mandy Welborn
Posted in Articles, Technology
Hide-Away Storage Founder Builds Automated Self-Storage in Sarasota, Fla.

Self-storage developer Steve Wilson is building an automated facility on Fruitville Road in Sarasota, Fla., where all business will be handled using a self-storage kiosk and call center. ...More
March 16, 2010
Posted in News, Technology
XPS Lite Call-Center Service

XPS Solutions, creator of ECHO customer-management technology, Call Capture and ECHO Web, now offers a packaged solution aimed at providing call-center services to facilities with a low monthly-call volume. ...More
March 8, 2010
Posted in News, Technology
Training Self-Storage Managers to Use New Sales Tools: Teach, Practice, Role-Play

Self-storage managers are no longer just writing leases, taking payments, answering phone calls and sweeping out units. Training managers to use new tools takes repetition, role-playing and good communication. ...More
March 4, 2010 Tron Jordheim
Posted in Articles, Management, Marketing, Technology

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