Inside Self-Storage

Call Centers

The Technology Behind a Self-Storage Call Center: Innovation, New Services, Efficency and Value

Call centers are widely used in numerous industries, from airlines to computer tech support. In the self-storage business, call centers are used to ensure incoming calls are never missed, giving facility operators the opportunity to close more sales. Advancements in ...More
March 28, 2012 By Tron Jordheim
Posted in Articles, Management, Technology
Self-Storage Directory Usstoragesearch.com Expands Call-Center Hours to 24/7

Starting today, the call center operated by online self-storage directory USstoragesearch.com will be open around the clock, seven days per week. ...More
March 1, 2012
Posted in News
How Technology Is Improving Self-Storage Revenue: The Cloud, Video, Call Centers and Kiosks

There are a few interesting technologies coming of age that, if used properly, can have a positive impact on a self-storage facility's revenue. Let's take a look at them: the cloud, video, self-service kiosks and call centers. ...More
December 12, 2011 By Robert Chiti
Posted in Articles, Technology
OpenTech Alliance Hires New Business Development Managers

Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, has added three new business development managers to its team, bringing its sales force to a total of six. ...More
September 6, 2011
Posted in News
PhoneSmart Director Jordheim to Present Webinar, Seminar for Self-Storage Operators

Tron Jordheim, director of operations for PhoneSmart, a company that provides sales and support and staff training for self-storage operations nationwide, will present a webinar and seminar for self-storage operators in the months ahead. The first focuses on self-storage ...More
July 25, 2011
Posted in News, Management
Inside Self-Storage Releases 2011 Buyer’s Guide, Directory of Product/Service Providers

Inside Self-Storage has released its 2011 Buyer’s Guide, a directory containing hundreds of self-storage product and service suppliers. In the guide, users will find detailed information about industry associations, builders, management companies, security providers, ...More
July 15, 2011
Posted in News, Construction, Development, Finance, Management, Marketing, Real Estate, Technology
Self-Storage Automation, A Case Study: Two Facilities Embrace Technology and Transform Their Operations

Turning a weak self-storage operation into a business that outperforms the competition is what it’s all about. The Yandow Realty Group did just that with its new automated tools and processes. Case studies of South Congress Storage in Austin, Texas, and You Stuff It ...More
March 13, 2011
Posted in Articles, Management, Technology
Enhancing Business Through Technology at the Inside Self-Storage World Expo

The Inside Self-Storage World Expo gives attendees access to a technology-themed education track, an interactive Technology Marketplace, tech-themed roundtable discussions and, of course, a diverse selection of vendors who specialize in this area of the storage business. ...More
February 13, 2011 By Teri Lanza
Posted in Articles, Technology
PhoneSmart Promotes Use of Mobile Technology in Self-Storage

Self-storage call center and marketing firm PhoneSmart is promoting the use of QR (quick read) codes and mobile technology as a means of efficient self-storage facility operation, referring to the combination as similar to having “a self-storage kiosk in your pocket.” ...More
January 28, 2011
Posted in News, Management, Technology
PhoneSmart Launches ‘Find the Typo’ Contest Around Hawaii ‘Un-Conference’ Event

PhoneSmart, a self-storage call center and marketing firm, has launched a “Find the Typo” contest surrounding its upcoming “Un-Conference” on the Big Island of Hawaii, June 7-11. The contest winner will receive one free registration to the self-storage networking event, ...More
January 26, 2011
Posted in News, Marketing

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