Inside Self-Storage

Call Centers

PhoneSmart Self-Storage Call Center to Make April Donations to Kure It Cancer Research

PhoneSmart, an off-site sales and reservation center for the self-storage industry, will donate 10 cents for each customer lead or reservation it generates this month, up to $1,250, for Kure It Cancer Research, a nonprofit dedicated to funding kidney and other cancer ...More
April 5, 2013
Posted in News
OpenTech Licenses Call-Center Technology to Self-Storage Operators

OpenTech Alliance Inc., a Phoenix-based provider of self-serve kiosks, call-center services and other technology solutions for the self-storage industry, is now licensing its LiveAgent! call-center software application and LivePhone! VOIP call-center phone service to ...More
April 3, 2013
Posted in News, Management, Technology
Awash in Tech Tools, Self-Storage Operators Streamline and Offer Greater Customer Convenience

Self-storage operators everywhere, pack your bags! This article explores the waves of technology crashing into self-storage facilities, washing ashore the industry’s top tech tools that will help you run a more efficient and safer facility while attracting ...More
March 21, 2013
Posted in Articles, Management, Technology
Self-Storage REIT CubeSmart Honored for Contact Center, Customer Service

CubeSmart, a self-storage real estate investment trust (REIT), received three gold Stevie Awards for Sales & Customer Service during a banquet ceremony on Feb. 25 in Las Vegas. The company was given the top prize for Contact Center of the Year, Award for Innovation in ...More
March 8, 2013
Posted in News
Partnering With a Call Center: Self-Storage Operators Share Their Success Stories

Self-storage managers handle heavy operational workloads while serving tenants and fielding an unpredictable number of business phone calls. An examination of two unique operations reveals some behind-the-scenes insight on why operators are partnering and finding success ...More
October 16, 2012
Posted in Articles, Management, Technology
Working With a Self-Storage Call Center in 2013? Know How to Get the Most Out of the Partnership

When working with a call center, self-storage operators should examine their own goals, and then take a strategic approach to build a successful partnership. ...More
October 4, 2012 By Tron Jordheim
Posted in Articles, Management, Technology
PhoneSmart Celebrates 900,000 Self-Storage Reservation Leads

PhoneSmart, an off-site sales and reservation center for the self-storage industry, reached a new record April 17, writing the company’s 900,000th lead reservation. The reservation was for a storage unit at StorageMart in Lake Charles, La. ...More
April 24, 2012
Posted in News, Management
Self-Storage Call Centers: Weighing the Pros and Cons of In-House Vs. External

Self-storage owners and managers who believe they should open their own in-house call center need to think about several facets of running one on a daily basis. ...More
April 11, 2012
Posted in Blog, Management
The Technology Behind a Self-Storage Call Center: Innovation, New Services, Efficency and Value

Call centers are widely used in numerous industries, from airlines to computer tech support. In the self-storage business, call centers are used to ensure incoming calls are never missed, giving facility operators the opportunity to close more sales. Advancements in ...More
March 28, 2012 By Tron Jordheim
Posted in Articles, Management, Technology
Self-Storage Directory Usstoragesearch.com Expands Call-Center Hours to 24/7

Starting today, the call center operated by online self-storage directory USstoragesearch.com will be open around the clock, seven days per week. ...More
March 1, 2012
Posted in News

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