Inside Self-Storage

Anne Ballard

Training for Success: Cultivating Talent in Self-Storage Facility Managers

These days a self-storage operation cannot be successful without a quality, well-trained facility manager. Some talents and skills must be present at the time of hire. Others can and should be imparted and enforced during a formal facility-training program. This slideshow ...More
November 8, 2012
Posted in Galleries, Management
Behind the Door: Stories, Solutions and Advice for the Oddities in the Self-Storage Industry

There are times in the self-storage industry that can brighten a day or make someone want to scream, but there’s rarely a dull moment. How a self-storage operator reacts during an unusual situation has in important impact on the outcome. In this article, self-storage ...More
May 5, 2012
Posted in Articles, Management
Sounds of Storage Podcast: Anne Ballard

Customer-service expert Anne Ballard joined Self-Storage Talk Community Manager John Carlisle for the latest installment of the Sounds of Storage "Speaker Series." On the podcast, Anne, aka “The Hat Lady,” the founder and president of Universal Management Co., shares tips ...More
January 20, 2012 By Anne Ballard and John Carlisle
Posted in Articles, Management, Marketing
Self-Storage Collections: Making the Dreadful Task Successful ... and Pleasant

Let’s face it, collections will likely never be a favorite part of a self-storage operator's job. Unfortunately, it’s a must, much like cleaning gutters or enforcing the no-smoking rule. However, having a plan in place and developing collection skills can make the job a ...More
January 4, 2012
Posted in Blog, Management
Anne Ballard to Host Online Self-Storage Workshop Series

Anne Ballard, president and founder of Universal Management Co. and a renowned expert in the self-storage industry, is offering a series of online workshops in 2012 to provide self-storage operators with tips, insights and tools for facility operation. "The Hat Lady Speaks: ...More
December 29, 2011
Posted in News
Self-Storage Industry Strength Topic of 'Commerical Real Estate Show'

Despite the sluggish economy of the past few years, self-storage properties have performed fairly well in 2011 and, in many instances, the sector presents investors with attractive purchasing opportunities. That was the view of guests on this week’s “Commercial Real Estate ...More
November 21, 2011
Posted in News
Education Shines at Inside Self-Storage World Expo in Tacoma, Wash.: Attendees Eager for Information on Operations and Marketing

Education was the star of the Inside Self-Storage World Expo, Oct. 4-6 in Tacoma, Wash. Industry professionals, eager to learn effective and immediate strategies to improve their business, packed the seminar rooms at the Greater Tacoma Convention and Trade Center. The fall ...More
October 11, 2011
Posted in Articles, Legal Issues, Management
Phone-Sales Skills for Self-Storage: Tips for Facility Operators and 4 Questions to Ask Every Caller

When it comes to self-storage phone sales, getting the phone to ring at your facility is only half the battle. Knowing how to sell your services once you answer each call is the other and most important half. ...More
September 21, 2011
Posted in Articles, Management, Marketing
‘Hat Lady’ Anne Ballard Offers Webinar Series for Self-Storage Operators

Anne Ballard, aka “The Hat Lady” and president of Universal Management Co., is offering a three-part webinar series for self-storage facility owners called “Stepping Up Your Game,” aimed at teaching operational tips and techniques that will improve a self-storage team. ...More
August 9, 2011
Posted in News, Management
Ballard Presents Free Webinar on Converting Self-Storage Traffic, Calls and Walk-Ins to Renters

A free webinar titled “Converting Your Traffic, Calls and Walk-Ins into Move-Ins” will be provided for self-storage facility managers and owners on Nov. 10, 2 p.m. ET. Presented by M. Anne Ballard, president and founder of Universal Management Co., the online seminar will ...More
November 4, 2010
Posted in News, Management

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