I came across an article a few weeks ago about how to negotiate a raise. Touchy subject, I know. In light of so many people out of work, many employees likely believe requesting a raise is a no-go at this time. On the other hand, there are also many employees now doing the work of two or three staff members as companies have downsized. More work with the same pay doesnt really seem fair.
Self-storage managers really are the heart of a facility. They handle sales, maintenance, print and online marketing, customer service issues, oversee projects, and so much more. Just last week, I chatted with an owner from Florida last week at the Inside Self-Storage World Expo in Las Vegas who praised his current manager. He told me when he purchased the facility, occupancy was low, defaults were high and the propertys accounting was a mess. The facility didnt have a website or a marketing plan. The new manager created both, streamlined the facilitys move-in and move-out system, and turned occupancy around.
If youre a super manager, you deserve a super paycheck. Theres a lot of talk in the industry regarding pay for onsite managers versus offsite ones, calculating things such as sick pay and vacation days, and benefits. Lets not forget the constant chatter about overtime. You can find several threads on these topics on Self-Storage Talk.
If its been a while since youve seen a bump in your paycheckor a few extra vacation daysmaybe its time for a chat with your boss. Before scheduling a meeting, create a list of your accomplishments over the past year. Have you increased occupancy through a unique marketing program? Are your retail sales up? Have you completed any industry or business training that has helped you become a better manager?
Most owners will be open to discussing a raise, if you can show its well deserved. Be sure to open the dialog at the right timenot in the middle of a remodel or slump in occupancyand have your talking points prepared. Also, be open to other options. Perhaps a monetary increase isnt in the budget right now, but a few extra vacation days, industry training or even more flexible hours can be negotiated. If you have tips for other managers on this topic, post a comment below or on Self-Storage Talk.