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Self-Storage Software Provider SiteLink Expands Product Features

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SiteLink, which provides facility-management software and payment-processing services for self-storage operations, has expanded and added platform features designed to help facility managers streamline the customer-conversion and payment process, and support network administrators in applying IP restrictions to limit access as a security precaution.

The company has replaced its Inquiries & Reservations feature with Lead to Lease, which enables storage managers to view rental rates, specials, options and competitor pricing on a single screen within myHub, the browser-based tablet version of SiteLink Web Edition. The update is intended to allow managers to “match leads with the right product faster and overcome price objections with competitor rates at their fingertips,” according to a press release. The feature enables users to set follow-up times and set appointments, while leads and tenants can be managed across multiple locations from a central office.

eSign, which enables electronic-signature capture and document storage, now includes cash and credit card receipts within the Merchant Services payment-processing solution. The update is intended to help self-storage operators “build a better audit trail and reduce tampering by prompting tenants to sign receipts for cash payments,” the release stated. “Receipt signatures reduce credit card chargeback disputes.”

“We are excited about this last step toward a paperless office,” said Sheryl Scott, chief operating officer for SiteLink Merchant Services. “Owners save on paper and ink and make the workflow painless and efficient for retrieving a signed credit card receipt.”

SiteLink also now allows network administrators to limit where employees can access myHub and Web Edition. Access can be limited to several IP addresses or a sequential range to restrict employees from running the platform on devices outside the specified list. An override feature is available to administrators to allow access without IP restriction.

Founded in Raleigh, N.C., in 1996, SiteLink offers cloud- and Windows-based self-storage management software as well as built-in, in-house payment processing. Its software integrates with dozens of technology partners’ services including call centers, insurance, kiosks, mobile devices, websites and other platforms.

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