The Storage Group (TSG), an Internet-marketing company serving the self-storage industry, recently hired Jeanne Dotson as director of customer success, a new position the company created to better serve its customers, according to a press release.

With more than 20 years of multi-media marketing and customer-service experience, Dotson will lead the company’s Customer Success Team. Through on-boarding, training and communication, the team will work to ensure all customers are fully engaged and getting the value they expect, the release stated.

“I’m thrilled to join an organization that places great value on creativity, innovation and caring so deeply about its customers,” Dotson said. “The Storage Group clearly has the goal of making sure every self-storage client uniquely benefits from our efforts. My focus will be entirely on our clients’ needs, expectations and success.”

Based in Maitland, Fla., TSG provides online tools and marketing solutions to the self-storage industry. The company's customized services include mobile websites, website development, content management, search engine optimization, online rentals, pay-per-click marketing and transparent reporting/analysis.