The Inside Self-Storage (ISS) Store, an e-commerce website providing research and education products for industry professionals, has released the “Self-Storage Tenant Exit-Survey Package,” a set of products designed to help operators better understand why tenants move out and stay engaged with those who leave on good terms.
“Understanding why tenants eventually leave a self-storage facility can be an important indicator of business performance,” said Tony Jones, manager of the ISS Store. “A thorough exit survey not only enables operators to analyze why dissatisfied customers leave, it provides an opportunity to stay connected with former customers who enjoyed their storing experience. This allows you to incentivize them to participate in a facility’s customer referral program.”
The exit-survey package contains a 10-question sample survey operators can use in their operation, as well as fully customizable versions they can tailor to their specific business. In addition to asking why a tenant has chosen to move out, the survey asks customers to rate facility cleanliness and the professionalism and helpfulness of staff, as well as whether or not the tenant would recommend the facility to friends and family.
The product also includes a 23-page software user’s manual detailing how to use the exit-survey features of several popular management-software products, and a seven-page educational guide on how to build a strong referral program. It is available for purchase at insideselfstoragestore.com.
Conceived as a central hub that allows self-storage owners, operators, developers and investors to obtain cutting-edge information and resources, the ISS Store is owned and operated by ISS, a dynamic services provider that has served the self-storage industry for nearly 25 years. The brand includes ISS magazine, the ISS Expo and Self-Storage Talk, the industry’s largest online community.