OpenTech Alliance Inc., a Phoenix-based provider of self-serve kiosks, call-center services and other technology for self-storage businesses, has published a whitepaper examining use of industry technology in 2013. Titled “2014 Self Service Technology,” the 17-page report contains statistics and trends with regard to kiosks, call centers and online transactions.
In examining INSOMNIAC kiosk use at self-storage facilities, the OpenTech product has exceeded $121 million in total rental fees collected since the “Self Service Technology” report was first published six years ago. In 2013, storage customers used kiosks to rent 34,335 units. They made 248,838 payments through the machines and purchased 12,669 locks, company officials said in a press release. This equated to more than $27.4 million in move-in, payment and merchandise kiosk transactions last year.
The whitepaper provides kiosk-use statistics for move-ins and payments by days of the week and time of day. It also contains historical data showing kiosk use dating back to 2010. Similar statistics and analysis are provided on call-center use for reservations and payments, including a monthly breakdown between appointments, leads and support calls last year.
The whitepaper was outsourced and co-authored by several industry professionals, OpenTech officials said. The report, as well as a summary brief, can be downloaded for free from the company website.
OpenTech provides several models of INSOMNIAC self-serve kiosks as well as a range of self-storage rental solutions including the INSOMNIAC Live! Call Center, INSOMNIAC Online Web and mobile applications, LiveAgent! software products, and the INSOMNIAC ILock Security System, all available through the company's Self-Storage Cloud.