The Inside Self-Storage (ISS) Store, an e-commerce website providing research and education products for industry professionals, is now offering three “Key of Knowledge” USB-drive kits featuring training materials on storage facility ownership and management. The key-like thumb drives contain resources created by Bob Copper, owner of Self Storage 101, a consulting firm specializing in operational improvement, training, audits, feasibility and market studies, and due diligence. Contents include video presentations, articles, workbooks and PowerPoint presentations.
Priced from $49.95 to $89.95, the USB drives are available for purchase at insideselfstoragestore.com.
The Complete Facility-Operation Kit contains a comprehensive set of written and recorded training materials on self-storage auditing, collections, customer service, marketing, revenue management, sales and more. This product offers the best value of the three drives and contains almost all of the material on the other two keys in addition to several operational resources.
Highlights include two customizable books, “Self Storage Employee Handbook” and “Self Storage Facility Operations Manual,” as well as full digital versions of Copper’s “Complete Self Storage Handbook,” “Managing a Self Storage Facility” and “Revenue Management 101: Using Effective Techniques to Increase Revenues and Asset Value.” The drive also contains videos on auditing, collections, customer service and sales training.
The Manager-Training Kit contains an essential set of written and recorded training materials designed to train self-storage managers on collections, customer service, sales and more. Highlights include a digital version of Copper’s “Managing a Self Storage Facility” book; videos on collections, customer service and sales; and a workbook on effective phone skills.
The Ownership Kit is designed to help operators increase business profitability. This USB drive contains written and recorded training materials on self-storage auditing, marketing, revenue management and other topics. Highlights include digital versions of the “Complete Self Storage Handbook,” “Managing a Self Storage Facility” and “Revenue Management 101: Using Effective Techniques to Increase Revenues and Asset Value.” It also contains presentation slides and a workbook for an owner-operator leadership workshop and a video presentation on conducting a facility audit.
Conceived as a central hub that allows self-storage owners, operators, developers and investors to obtain cutting-edge information and resources, the ISS Store is owned and operated by ISS, a dynamic services provider that has served the self-storage industry for nearly 25 years. The brand includes ISS magazine, the ISS Expo and Self-Storage Talk, the industry’s largest online community.