OpenTech Alliance Inc., a Phoenix-based provider of self-serve kiosks, call-center services and other technology for the self-storage industry, has added a second call center to better serve customers in the Eastern time zone and is now offering 24-hour service. The company has spent a year preparing the new call center in Dayton, Ohio, which currently staffs 10 full-time phone agents, officials said in a press release.
The company is also considering the addition of remote call centers overseas to serve international customers. “Our 24/7 strategy is linked with our global vision to offer call-center services in other regions of the world,” said Robert Chiti, president and CEO. “As our customers expand the footprint of their portfolios, we want to be there to support them in the regions they are doing business, so we anticipate we will open more remote call centers outside the U.S. in the future."
OpenTech has invested in cloud-based technology to enable some phone agents to work from home and leverage its infrastructure to expand globally, Chiti said.
OpenTech provides several models of INSOMNIAC self-serve kiosks as well as a range of self-storage rental solutions including the INSOMNIAC Live! Call Center, INSOMNIAC Online Web and mobile applications, LiveAgent! software products, and the INSOMNIAC ILock Security System, all available through the company's Self-Storage Cloud.