Self-Storage Marketplace SpareFoot Wins Bronze Stevie Award for Customer Service

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SpareFoot, an online marketplace for the self-storage industry, received a bronze “Stevie Award for Sales & Customer Service” during a ceremony on Feb. 21 in Las Vegas. The company’s “Amazing Customer Experience” (ACE) team was honored for Front-Line Customer Service Team of the Year in the “other service industries” category. The annual awards honor achievement in sales, contact centers and customer service.

The ACE team handles inquiries about self-storage rentals from customers across the nation. SpareFoot was one of eight finalists in its category. Other finalists included Wyndham Vacation Ownership and the United States Equestrian Federation.

“The members of the ACE team are absolutely thrilled to be named a bronze winner in this year’s Stevie Awards and are honored to see our names among those of companies and organizations that we respect and admire,” said Josh Lipton, ACE team leader. “More important than that is the validation it gives our efforts to deliver the type of experience to our customers that we would wish for ourselves.”

The storage industry was also recognized through the call-center and customer-service efforts of CubeSmart, a self-storage real estate investment trust. The company received three gold awards for Contact Center of the Year, Customer Service Department of the Year, and Customer Service Training Team of the Year. This is the second consecutive year CubeSmart has won three gold awards.

More than 1,500 entries representing numerous organizations, industries and sales executives from around the world were submitted for this year’s awards.

SpareFoot.com helps consumers find and reserve self-storage units, with comparison shopping tools that show real-time availability and exclusive deals. With a network of more than 7,000 storage facilities ranging from mom-and-pop operations to real estate investment trusts, the company reaches prospective storage renters though partnerships with brands including SelfStorage.com, ForRent.com and Penske Truck Rental.

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