Stor-All Storage, a self-storage operator with 44 facilities throughout Colorado, Florida, Georgia, North Carolina and Virginia, has completed a month-long renovation to its call center and hired a president of training solutions. The 500-square-foot center employs five agents and is located at the company’s corporate headquarters in Deerfield Beach, Fla.
The renovation project included remodeling work, new technology and updating the center’s phone system. The new Digium Switchvox phones enable tracking and connect directly to each self-storage location. Stor-All also upgraded its customer-relationship management system to improve agent response times and the ability to learn more about customers.
“Our contact center is under a major cultivation,” said Wendy Elliott, director of Stor-All’s contact center. “Our continuous evolution of technology, paired with training and straightforward intention has drastically increased our speed of knowledge and reaction time to our storage customers. We continue to know more about our internal and external customers, areas of focus and the rewards that follow.”
Mo Bellio was hired as president of call center training solutions to help improve agent selling skills and customer service, company officials said. “I was ready to take the contact center to a different level, from a culture of providing elite customer service, to a true sales center that also happens to provide elite customer service,” Elliott said. “Mo was the person to guide us exactly where we needed to go. He broke down our calls, identified opportunities we were missing out on and, most importantly, showed us how to sell with intent.”
Stor-All Storage is a family business founded in 1967. It is a fully integrated self-storage company providing real estate brokerage, asset selection, underwriting, construction, development, property management and investor relations services to its individual investment partnerships.