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OpenTech Releases In-Store Bilingual Office Assistant for Self-Storage Operations


OpenTech Alliance Inc., a Phoenix-based provider of self-serve kiosks, call-center services and other technology solutions for the self-storage industry, has released its newest self-service solution: the INSOMNIAC 50 in-store bilingual office assistant. The 50 is a plug-and-play kiosk that can be quickly installed on the countertop or inside the rental office at a self-storage facility.

Customers can use the wireless, interactive, touchscreen computer to rent units, make payments, buy tenant insurance, access their accounts and more. Facility managers can monitor and control the entire process from their desktop PC, entering data, selecting options and even pointing out unit locations on the digital property map.

The INSOMNIAC 50 includes English and Spanish text and voice prompts, onscreen keyboard and signature capture, a credit card reader, a digital camera and a 15-inch screen integrated with a Windows-based computer. It comes equipped with the same software that operates the entire line of OpenTech kiosks and is backed by the company's technical-support team.

"The countertop has always been one of the most important spaces at a self-storage facility. A tool like this can eliminate lots of paperwork, printing, copying and filing, freeing up managers to spend more time building personal connections with customers and marketing their facilities through community participation," said Anne Ballard, president of marketing, training and developmental services for Universal Storage Group. "This is a great first step to going paperless as well as providing documents electronically for customers."

With the INSOMNIAC 50, lease documents are signed electronically and stored securely in the OpenTech Self Storage Cloud.

The cost of the in-store office assistant is $1,500, plus a $750 fee for set-up, training and customization, and $75 per month for the INSOMNIAC Software as a Service subscription.

In addition to its INSOMNIAC kiosks, OpenTech provides a range of self-storage rental solutions including the INSOMNIAC Live! Call Center, INSOMNIAC Online Web and mobile applications, LiveAgent! software products, and the INSOMNIAC ILock System, all available through the company's Self-Storage Cloud.

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