OpenTech Alliance Inc., a Phoenix-based provider of self-serve kiosks, call-center services and other technology solutions for the self-storage industry, announced that its INSOMNIAC line of automated products collected more than $24 million in self-storage rental fees last year in the United States and Canada.
In all, INSOMNIAC kiosks and online solutions last year completed more than 30,000 new unit rentals, collected more than 221,000 payments and sold more than 11,000 locks. Of new move-ins, 47.9 percent were conducted outside of normal facility office hours. Similarly, 52.2 percent of payments were received during off hours, company officials said.
Kiosks also performed well during 11 major holidays tracked by the company, renting 884 units and collecting more than $645,000 in rental fees.
OpenTech has published self-storage kiosk-performance data in an annual report each year since 2008. The current whitepaper is available at opentechalliance.com.
In addition to its INSOMNIAC kiosks, the company provides a full range of self-storage rental solutions including the INSOMNIAC Live! Call Center, INSOMNIAC Online Web and mobile applications, LiveAgent! software products, and the INSOMNIAC ILock System, all available through the company's Self-Storage Cloud.