XPS Solutions, a provider of Web-based reservations services and other outsourced solutions for the self-storage industry, is now offering a pay-by-phone tool, powered by its proprietary ECHO platform, that allows self-storage tenants to make secure payments over the phone through a voice-prompted teller. IVR Pay by Phone is an integrated voice response (IVR) system integrates with a self-storage facility's property-management software.
Intended for use by small to mid-size self-storage operators, IVR Pay by Phone frees self-storage personnel form having to manually process payments over the phone and reduces the risk of exchanging credit card information between staff and tenant. In addition, self-storage operators can generate revenue by charging tenants an optional service fee.
The new tool integrates with self-storage management software produced by Centershift Inc., Domico, QuikStor and SMD Software Inc.
“Pay by Phone enables the inde¬pendent operator to follow the strategy of the REITs by deploying a turnkey, secure payment-processing system for rental payments. The goal is to reduce collections while providing better customer service,” said John Traver, CEO.
XPS provides a suite of products for self-storage operations that captures and tracks leads and processes payments through the XPS call center, Web platform and IVR tools. Services include call recording, lead tracking, Web-chat support, search-engine optimization strategies, Web hosting, data analysis and more. XPS is integrated with most site-management systems.