Phoenix-based OpenTech Alliance Inc., developer of INSOMNIAC self-storage kiosks, has made its INSOMNIAC software available over the Internet through INSOMNIAC Online.
Licensed on a pay-as-you-go model, INSOMNIAC Online uses cloud computing to rent units on mobile and Web-capable devices. The software integrates with many of the self-storage industry’s major management-software programs and is intended to give facility operators the option to change programs without having to pay to redevelop their desktop and mobile websites. Additionally, the software will allow consumers to rent units in real time, make payments, sign up for tenant insurance, update accounts, access gate codes and much more. The service also includes integrated fraud prevention to ensure the identity of new tenants.
Infinite Self Storage, an operator with stores across Illinois, Indiana, Missouri and Ohio, was the first company to implement the new service for its entire portfolio of 23 properties.
"Our company has proactively embraced technology, and we continue to look for ways to become more competitive and serve our customers in ways that are more convenient for them," said Steve Lavery, vice president for Herman & Kittle Properties Inc., which owns and manages Infinite Self Storage.
"We feel innovation that makes a real impact is based on a broad range of experiences, opinions, and beliefs, so we enjoy listening to self-storage operators and collaborating with them to help us develop solutions to their unmet needs," said Robert A. Chiti, OpenTech President and CEO.
Self-storage customers can use an INSOMNIAC kiosk to sign leases, provide fingerprints, scan drivers' licenses and purchase locks. If the customer did not receive a gate code during the online rental process, it can be provided at the kiosk. Consumers can also get personal assistance from a remote "storage counselor" through the kiosk if needed. For security purposes, the entire transaction is digitally recorded.
OpenTech products and services include seven models of INSOMNIAC self-storage kiosks ranging in price from $5,500 to $18,000, the INSOMNIAC Live! call center, and the INSOMNIAC Self Storage Network for online storage reservations and rentals. The company will exhibit at the Inside Self-Storage World Expo in Las Vegas, March 14-16, in booths 525-529. Show details can be found at www.insideselfstorageworldexpo.com.