The quality of a company's customer service directly impacts its current and future financial stability and potential. Since the single greatest influence over customers' experience is the quality of customer-facing staff, it's imperative to find, hire and retain top-quality talent for front-line staff and management positions.
Today Michaels Wilder, a Phoenix-based marketing and talent-management services company, launched a free whitepaper through InsideSelfStorage.com titled, "Recipe for Customer-Service Excellence: Find With Care, Hire With Care, Retain With Care … Repeat." The whitepaper focuses on the importance of customer service in the self-storage industry and how facility owners and operators can provide the best service possible.
The whitepaper addresses:
- How customer service affects the financial stability of small, mid-size and large companies
- How to find and hire top-quality talent for a company's customer-facing staff positions
- How to retain quality customer-service staff and what to do when a key employee leaves
The whitepaper can be downloaded for free at www.insideselfstorage.com/Whitepapers.aspx.
Michaels Wilder, which provides Internet, mobile, print and broadcast advertising solutions, has been in business for more than 20 years. Serving large and small clients across a wide range of industries, the company is also a Certified Marketing Representative for Yellow Pages advertising and offers recruitment and human resources consulting.
For more than 20 years, Inside Self-Storage (ISS) has provided informational resources to self-storage owners, managers, developers and investors. Its educational offerings include a monthly magazine, bi-annual tradeshows, an extensive website, an education institute and Self-Storage Talk, the industry’s largest online community.