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North Carolina Self Storage Association to Host Webinar on Lien Law and Auction Process


The North Carolina Self Storage Association (NCSSA), in conjunction with SMD Software Inc. (SiteLink), will present a webinar for the state’s self-storage owners and operators titled "Understanding the North Carolina Lien Law and Auction Process," on Aug. 31, 2 p.m. ET. This webinar, presented by Craig Robertson, director of storage operations for Morningstar Properties LLC, will explain all the provisions within the North Carolina lien law and review the steps for processing a lien sale. The webinar will cover:

  • The North Carolina Self Storage Facilities Act, codified under Article 4, Chapter 44A – Statutory Liens and Charges
  • Changes made to North Carolina lien law in 2009
  • How to document a self storage auction
  • Preliminary and lien sale notices
  • The importance of timing notices and events
  • How to take proper inventory of a unit
  • How to best handle illegal items found in a lien space and items that should not be sold at auction
  • Searches of liens on stored items through the Secretary of State website
  • How to advertise a storage auction, what must be included and when it must be published
  • How to determine auction fees
  • How and when to accept partial payment from customers in lien status
  • The decision to hire an auctioneer or conduct a sale yourself
  • How to handle a tenant in lien status who files for bankruptcy
  • How to get rid of a problem customer who is constantly in and out of lien status
  • What to do when a customer opts for a hearing
  • Alternatives to having a lien sale
  • The most common lien-sale mistakes made by storage operators

The cost for the webinar is $10 per portal. Registration can be completed online at Users should choose “Webinars” from the “Attend” menu at the top of the Web page.

The NCSSA is also offering a recording of its most recent webinar, "Making Social Media Work for You,” through its website. The association plans to host future webinars and welcomes topic suggestions at

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