Tron Jordheim, director of operations for PhoneSmart, a company that provides sales and support and staff training for self-storage operations nationwide, will present a webinar and seminar for self-storage operators in the months ahead. The first focuses on self-storage sales, the other on creating a customer-centric business.
On Aug. 10, Jordheim will present a free webinar for facility owners and managers titled “Spend Some Time With the Sales Coaches.” The one-hour online event, hosted by Mini-Storage Messenger magazine, will teach attendees how to create a sales team, develop a sales process, craft sales language, set sales standards and more. The webinar will take place at 2 p.m. ET. Registration can be completed at MiniStorageMessenger.com/webinar.
On Oct. 4, Jordheim will present a live seminar titled “Why Are You Such Idiots? 10 Ways Self-Storage Owners Shoot Themselves in the Financial Foot” as part of the Inside Self-Storage World Expo, in Tacoma, Wash. The session will explore ways facility owners sometimes hurt their own businesses when attempting to save money on expenses. Jordheim will provide attendees with tools to help them refocus their energy on creating a customer-driven business that gets more rentals and ancillary sales, longer lengths of stay, and greater profit. Show details can be found at www.insideselfstorageworldexpo.com.
PhoneSmart, a provider of call-center services, sales training and coaching to the self-storage industry, has worked with hundreds of self-storage ownership groups and answered calls for thousands of self-storage properties. Jordheim is a frequent speaker at self-storage events and a contributor to industry trade journals.