Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, has released the latest version of its kiosk software (v1.5.215), which includes two enhancements: reservation completion and coupon acceptance.
Reservation completion simplifies the rental process for customers who have already reserved a unit online or through a call center and want to complete the process at the facility kiosk. Customers simply enter their name and phone number at the kiosk to access all the data they previously supplied. Then they finalize their choice of unit; provide their fingerprint, photo, driver’s license scan and signature; and pay with cash, check or credit card. This new feature currently only works with SiteLink Web Edition self-storage management software, but support for other property-management systems is in progress.
Coupon acceptance allows customers to use coupons when renting at a kiosk. They simply enter their coupon code during checkout just as they would during online shopping. In addition, this new feature allows INSOMNIAC Live! call-center representatives to offer on-the-spot rental incentives to customers who call in from the kiosk, just as a manager might do in the office.
According to an OpenTech press release, both enhancements were designed to help storage operators rent more units and OpenTech reach its goal of renting an average of six units per month per kiosk.
OpenTech products and services include seven models of INSOMNIAC self-storage kiosks ranging in price from $5,500 to $18,000, the INSOMNIAC Live! call center, and the INSOMNIAC Self Storage Network for online storage reservations and rentals.