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Efficient Self-Storage Staffing the Focus of Free Webinar on Feb. 9


In an age when the ability to provide good customer service is critical to business success, staffing is among the challenges faced by self-storage facility owners. On Feb. 9, industry professionals Larry Rolando and Steve Lavery will present a free webinar for operators titled, "How to Successfully Operate a Mid-Size Self-Storage Facility With One Person," which will address issues of efficient staffing for properties of 500 units or less that have traditionally operated with two or more people on staff.

Rolando, vice president of business development for OpenTech Alliance Inc., and Lavery, vice president of property management for Herman & Kittle Properties Inc., will talk about:

  • Business drivers for evolving to a more efficient staffing model
  • Cost-savings benefits of streamlined staffing
  • Challenges that must be addressed
  • Call-center reservations completed at kiosks
  • Technology and third-party services that increase efficiency

Herman & Kittle owns and manages a portfolio of more than 25 self-storage facilities under the Infinite Self Storage brand. Formerly employing up to three full-time staffers at each facility, the company now operates these properties with one full-time employee or less per location. Lavery will share his experience of converting to a more efficient staff model.

OpenTech provides seven models of its INSOMNIAC self-storage kiosk as well as the INSOMNIAC Live! call-center services and the INSOMNIAC Self Storage Network for online storage reservations. Rolando will offer insight into the integrated self-service and call-center solutions implemented by Herman & Kittle.

Registration for the webinar should be completed in advance at

OpenTech will also participate at the upcoming Inside Self-Storage World Expo in Las Vegas, March 14-16, at the Paris Hotel & Resort. The company will present as part of the Technology Marketplace on March 15, a roundtable-style forum where attendees can ask questions and demo technological self-storage products. OpenTech will also exhibit on the show floor.

The ISS Expo in Las Vegas is the self-storage industry’s largest conference and tradeshow, featuring three full days of seminars, workshop, networking events and exhibits. For details and to register, visit

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