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Self-Storage Call Center PhoneSmart Celebrates 10-Year Anniversary


PhoneSmart, a call center and offsite sales force serving the self-storage industry and other property-management fields, is celebrating its 10-year anniversary. The company was created to serve its parent company, StorageMart, and act as a sales backup for other self-storage and rental properties.

PhoneSmart set out to capture missed phone calls by its clients and turn them into rentals by creating reservations, setting appointments and scheduling site tours.

Today, the company has served more than 1,000 self-storage, apartment and commercial real estate projects across North and Central America with call center and training services in English and Spanish. PhoneSmart estimates it has helped clients capture more than $450 million in potentially lost revenue.

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