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Self-Storage Training Institute to Unveil New Manager-Certification Program at ISS Expo


The Self-Storage Training Institute (SSTI) will unveil an all-new curriculum for its Qualified Storage Manager (QSM) certification program at the Inside Self-Storage World Expo in New Orleans, Sept. 29-Oct. 1. Created in October 2008 for self-storage facility managers and owners, the QSM program has been revamped to include all new classes and will be available at a more affordable price.

The new QSM training curriculum ($395) will include 12 webinar-format courses that can be viewed online from a student’s computer, at his convenience. Taught by top experts in the self-storage field, classes are approximately one hour in length and cover critical aspects of day-to-day facility operation:

  • Customer service
  • Sales
  • Collections
  • Rental-rate management
  • Marketing (online, traditional and grassroots)
  • Lien sales
  • Rental agreements
  • Other legal challenges (tenant bankruptcy, death, lawsuits, more)
  • Technology
  • Insurance
  • Facility maintenance

The QSM designation is achieved once the student has taken all 12 classes and passed a final, multiple-choice exam. A certificate is mailed to the student upon program completion.

The QSM program will be available at starting Sept. 27. Interested parties can also inquire at ISS Expo Booth #122 in New Orleans.

The ISS Expo will take place at the New Orleans Marriott at 555 Canal St. It will comprise three comprehensive tracks of educational seminars, several networking opportunities, product and service exhibits, and add-on intensive workshops. Show information can be found at

SSTI is owned and operated by Inside Self-Storage (ISS). In addition to its online training institute, ISS provides a monthly magazine, bi-annual tradeshows, webinars, e-books, e-mail newsletters, and other informational resources for the self-storage industry.

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