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Naylor to Present Free Webinar on Self-Storage Marketing, Sales and Customer Service


Derek Naylor, president of Storage Marketing Solutions, will present a free webinar on Oct. 19 titled, “How to Become a Self-Storage Sales, Marketing and Customer-Service Ninja.” The free online seminar will provide self-storage managers and owners with tools and information to help them improve in critical areas of facility operation. Naylor will address:

  • Why site-level personnel are one of the most important links to success
  • Why bonuses and other incentives don’t work the way we all want them to
  • Creating real and lasting change in your sales, marketing and customer-service culture
  • Four simple steps to double your lead-to-rental conversion ration
  • The most effective and affordable training formula for site-level personnel

The webinar will take place at 2 p.m. ET. The free registration process should be completed at

Storage Marketing Solutions implements marketing strategies for self-storage and mobile-storage operators nationwide. Naylor has consulted in the area of marketing and sales for a diverse assortment of businesses. His strategies for these entities are responsible for generating more than $250 million in increased sales revenue. Naylor is also a past contributor to Inside Self-Storage magazine and the Inside Self-Storage World Expo.
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