OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks and INSOMNIAC Live! call-center services, is launching its new ISeries kiosk-management services, including IReplay, IMobile, and IRemote. The new services will allow self-storage operators to manage their businesses from anywhere they have Internet or cellular service. They will be available to all OpenTech customers on the Maintenance and Warranty Services program at no additional charge.
IReplay allows self-storage operators to see and hear the interaction and experience their customers have when renting a unit. When a customer uses the kiosk, their entire transaction is recorded and stored for review. The kiosk records the screens as well as the customer and compiles it with the information entered. The IReplay of the transaction is accessed through the online reporting system and can be shared with others via e-mail.
IRemote allows self-storage operators to help a customer while he is standing at the kiosk. Customers sometimes get stuck during a transaction (typically trying to login to make a payment). IRemote gives operators the ability to see the transaction and where the customer is having difficulty. Operators are able to take control of the kiosk and enter the needed data, adding a new dimension to customer service.
IMobile allows facility operators to use their phone to manage their business. They can view kiosk-transaction reports (including IReplays on phones that support Flash), see when new units are rented or payments are made, change settings, contact technical support, and even control the kiosk in real-time using IRemote.
OpenTech’s products and services include seven INSOMNIAC kiosk models ranging in price from $4,900 to $18,000, INSOMNIAC Live! call-center services, and the INSOMNIAC Self Storage Network for online storage reservations.