Dallas-based XPS Solutions, a provider of customer-management technology and Web solutions for the self-storage industry, has expanded its executive management team with the addition of Laura Mauldin as vice president of operations and new-business development. Mauldin will be responsible for the company’s call-center operation as well as the new vertical and special-project inside-sales teams. She will report directly to company president and CEO John Traver.
Mauldin has more than 20 years of operational and sales-executive management experience. She most recently worked as a general manager for Revo America, where she recruited, developed, and managed sales and technical support for the warehouse, procurement, IT, e-commerce, marketing, product-management and finance departments. Prior to that, she was director of contact-center operations for Honeywell Inc.
Michael Roberts, vice president of business development, will continue to head up the XPS self-storage strategic-business unit. Hesham Tabbach, vice president of information technology, will continue to head up the IT team.
The XPS suite of products captures and tracks new leads and lead sources, and receives payment transactions through the use of its call center, Web platform and IVR (interactive voice response) tools. The company provides reservation technology to nearly 1,000 self-storage facilities in the United States and Canada.